Customer reviews from tcl.com
TCL - 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner - White
Average customer rating
4.7
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
103
4 Stars
16
3 Stars
1
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for TCL - 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner - White
Customer Rating
2
Good AC but not as smart as advertised
on June 22, 2026
Posted by: Irritated customer
AC works fine but advertised as a smart AC but impossible to ever connect, everything instructed to do doesn’t work and one of the main reasons i bought it..
I would recommend this to a friend!
Response from tcl.comBy Liz TCL Customer Support, June 22, 2026
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Please make sure that you are using a 2.4GHz Wi-Fi network and the TCL Home app compatible with your unit. We'd like to gather more information to better understand what is occurring. Please reach out to us and someone will get back to you as soon as possible.
Thank you,
TCL Customer Support
Thank you for taking the time to share your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Please make sure that you are using a 2.4GHz Wi-Fi network and the TCL Home app compatible with your unit. We'd like to gather more information to better understand what is occurring. Please reach out to us and someone will get back to you as soon as possible.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
1
Disappointed and shocked
on October 13, 2025
Posted by: Mama J
I am truly disappointed in this window unit. It was purchased it in April this year, 2025, and by June it was spewing a rust-colored substance on the outside housing. Thinking it just may have been normal wear and tear, I reasoned that I would clean it at the end of the season, so, I left it alone. Last night I heard a noise I had not noticed before and peeped in through the air vent but didn't see anything. This morning, I looked in again and gasped at what I saw. The blades are black with mold and it's growing on the Styrofoam housing. I turned it off and opened the drain plug to let it dry out and the coil in that area is solid rust!
No, I would not recommend this to a friend.
Response from tcl.comBy Alison TCL Customer Support, October 13, 2025
Hi Mama J,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our ACs are carefully designed and engineered to give our customers years of comfort. We take great measures to ensure that the ACs we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our ACs are carefully designed and engineered to give our customers years of comfort. We take great measures to ensure that the ACs we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Great product wonderful service
on August 22, 2025
Posted by: Mike94
from Michigan
Rona was very understanding and helpful to me was setting up my AC. She even took the time to call me back and help me with further instructions.
Response from tcl.comBy Alison TCL Customer Support, August 22, 2025
Hi Mike94,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
1
Dont buy
on August 12, 2025
Posted by: Cbooth
Worked good and cooled very well but didnt last more than 1 year. What an inconvenience lol
Response from tcl.comBy Alison TCL Customer Support, August 12, 2025
Hi Cbooth,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
2
Mechanically good. Electronics are horrible.
on October 27, 2024
Posted by: Gazer
The unit is mechanically great. It’s strong, quiet and does a great job doing what it’s intended to do.
That, however, is offset by the cheap and subpar electronics that makes it possible.
The controller board corrodes constantly and stops the unit from functioning properly. The buttons don’t work or they’re stuck in a perpetual cycle.
It’s inexcusable to have this kind of issue with a product like this.
That, however, is offset by the cheap and subpar electronics that makes it possible.
The controller board corrodes constantly and stops the unit from functioning properly. The buttons don’t work or they’re stuck in a perpetual cycle.
It’s inexcusable to have this kind of issue with a product like this.
Response from tcl.comBy Josh, TCL Customer Support, October 29, 2024
Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Please make certain the AC is level when installed. If there is a concern with the AC itself, it can be tested on a flat level surface prior to installation. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy! Thank you, TCL Customer Support
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Please make certain the AC is level when installed. If there is a concern with the AC itself, it can be tested on a flat level surface prior to installation. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy! Thank you, TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
🥶
on September 6, 2024
Posted by: ckwatso
[This review was collected as part of a promotion.] This works so well it has my room FREEZING!! You can have this thing on for 10 minutes and it will change the temp of the room you’re in and the room next to you 😂 Get this!
Response from tcl.comBy Brandon TCL Customer Support, September 9, 2024
Thank you for your review! We are very happy that you are enjoying your AC. We hope that you are able to sit back, relax, and stay cool to beat the heat!
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Amazing AC Unit for small apt
on July 6, 2024
Posted by: rodrigol5
[This review was collected as part of a promotion.] Received this to review from Influenster and gave it a month to test it out and it’s really easy to install, very small and compact for my apartment. Compared to my old AC this one is slightly less noisy but at a reasonable level. I have two bedroom and it has a strong airflow to go around and cool my whole apartment. I love the eco button to help with the energy Efficiency and overall I’d highly recommend this AC unit for small apartments
Response from tcl.comBy Brandon TCL Customer Support, July 8, 2024
Hi Rodrigol5,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Perfect for a Small Room
on June 4, 2024
Posted by: rayeso1
[This review was collected as part of a promotion.] Super happy with this item, as it’s very efficient in terms of cooling the room down by about 15-20 degrees depending on how long it’s runs. It was super simple to install and maybe the best part of it is the controllability away from home. Overall I would recommend this product for anyone looking to cool a room down!
Response from tcl.comBy Brandon TCL Customer Support, June 5, 2024
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Best,
TCL Customer Support
Best,
TCL Customer Support
Written by a customer while visiting tcl.com