Customer reviews from lg.com
LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and TurboWash 360 - Noble Steel
Average customer rating
3.9
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
11
4 Stars
1
3 Stars
0
2 Stars
3
1 Star
2
Customer Reviews for LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and TurboWash 360 - Noble Steel
Customer Rating
2
Horrible product. Don't waste your money
on October 25, 2025
Posted by: uuunnnnhappy
I purchased this in June 2024. At first it was fine. But then about 1 year later the washer start button started randomly defaulting to delay start. The problem is there are no knobs to turn-just buttons like a smart phone. For the past month every time i try to start it defaults to delay start. But there's not a way to set the time. I turn it off and on and try to start it over and over and over. It will not start. For the past month I have been forced to do my laundry by hand in the bathtub. I can't wash sheets or towels this way. There is no way to contact LG for help. This was a huge rip off. DO NOT BUY
Quality
2
Features
2
Value
1
Response from lg.comBy LG, October 27, 2025
Hello. Thank you for sharing your experience with your LG Dryer. We understand how important it is for your washer to operate reliably and intuitively, especially when it comes to essential functions like the start button and delay start settings. Your feedback about the touch controls and usability is valuable. For guidance on resolving start cycle issues and managing delay start settings, you can visit our support page here: https://www.lg.com/us/support/help-library/control-panel-overview-and-troubleshooting-CT10000010-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this start cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
2
Waste of money
on October 11, 2025
Posted by: uuunnnnhappy
from pennsylvania
DO NOT BUY. I got this because it would fit in the small space in my main floor bathroom. I deeply regret it. The washer has been impossible to start for several weeks. The start button only goes to delay start. I try over and over to touch it with the exact right pressure to start it, but it keeps going to delay. I have been forced to wash my laundry by hand in the bathtub instead of using this incredilby expensive machine.
Quality
2
Features
1
Value
2
Response from lg.comBy LG, October 13, 2025
Hello, There! Thank you for reaching out and sharing your experience with your LG washer and the start button issue.
We hear you loud and clear about the difficulty in getting the start button to function properly, which consistently switches to delay start instead of beginning the wash cycle. We certainly acknowledge the major inconvenience this is causing, We want to help get your machine operating correctly.
This sounds like a technical issue with the control panel. You can often find troubleshooting steps for control issues on our main appliance support page: https://www.lg.com/us/support/appliances.
To help us investigate this persistent problem and find a path toward resolution, please send us your washer's model and serial number to lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. We look forward to receiving your email! ^James.
We hear you loud and clear about the difficulty in getting the start button to function properly, which consistently switches to delay start instead of beginning the wash cycle. We certainly acknowledge the major inconvenience this is causing, We want to help get your machine operating correctly.
This sounds like a technical issue with the control panel. You can often find troubleshooting steps for control issues on our main appliance support page: https://www.lg.com/us/support/appliances.
To help us investigate this persistent problem and find a path toward resolution, please send us your washer's model and serial number to lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. We look forward to receiving your email! ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Piece of crap
on September 2, 2025
Posted by: Whit76
from Holcomb, Mississippi
Has never worked! And haven’t been able to resolve the issue. Will not own another one even if it was given to me!
Quality
1
Value
1
Response from lg.comBy LG Digital Care Team, September 3, 2025
Thank you for sharing this with us. We want you to be able to have a good experience with your LG washtower for many years because it should be the perfect partner for breezing through your laundry duties with ease. We'd love to take a look at your available possible options, so please email us at lgdigitalcare@lg.sprinklrsupport.com with your model number, and we'd be more than happy to take a look into this together with you. ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
2
Do not buy unless you live in a desert
on August 16, 2025
Posted by: Dr RishiRish
The washer works ok. The dryer is just horrible. If I don’t want smelly, moldy clothes, I need to dry each load roughly 6-8 hours. Even with that wasted time and electricity, the clothes still smell moldy.
Quality
1
Features
1
Value
2
Response from lg.comBy LG Digital Care Team, August 24, 2025
Hey there! We want your clothes to always come out smelling fresh and clean whenever you use your LG washtower. While this link (https://tinyurl.com/25slu2wm) talks about improving the drying function of washer/dryer combo units, it can also help with washtowers to ensure that your clothes always smell fresh and are completely dry. So we can help you further, please email us at lgdigitalcare@lgsprinklrsupport.com with your contact info, model number, and details about your unit, and we'll ensure you're taken care of! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Good build quality and great features
on April 14, 2025
Posted by: DRYork
from Orlando, FL
I've had two of these, one in the laundry room and one in the MB closet, for a little over a year and they are working very well.
- The design looks great.
- I enjoy being able to toss my dirty clothes into the washer without needing to worry about adding detergent.
- The dryer works well and properly dries everything from sheets to towels to everyday clothing.
- They are quiet enough for me to run a load at night without disturbing my sleep.
- I mainly use the AI wash and dry even though it has a plethora of specialty cycle options.
- The design looks great.
- I enjoy being able to toss my dirty clothes into the washer without needing to worry about adding detergent.
- The dryer works well and properly dries everything from sheets to towels to everyday clothing.
- They are quiet enough for me to run a load at night without disturbing my sleep.
- I mainly use the AI wash and dry even though it has a plethora of specialty cycle options.
I highly recommend the WashTower. They are a huge improvement over our previous washer and dryer.
Pros: Quality, Style/Design, Features/Settings, Performance
Response from lg.comBy LG Digital Care Team, April 14, 2025
Hey there. Thank you for sharing your experience with your LG WashTower! It's wonderful that the WashTower has been serving you well for over a year. The sleek design certainly adds a touch of elegance to any space. Enjoying the convenience of simply tossing in your clothes without worrying about detergent and a dryer that efficiently handles everything from sheets to towels truly elevates the laundry experience. The quiet operation that allows for nighttime washes without disturbing sleep is amazing. With the ease of AI wash and dry, it's great to know you're getting the most out of the technology. For more feedback or questions, private message us on social media @LGUSSupport . We're happy to hear it's significantly improved over your previous setup. Your recommendation means the world to us! 🧺😊 ^David
Written by a customer while visiting lg.com
Customer Rating
1
Don’t buy
on January 1, 2025
Posted by: Patsy 69
from Scottsdale
[This review was collected as part of a promotion.] Bought the stacked washer and dryer. It is maybe the worst machine I’ve ever had. The dryer dies not dry. I’ve tried everything. I have to put it on bedding to even get anything to dry slightly. Everything comes out, smelling, moldy, and damp. When you try to continually dry it it still does not dry. It turns off. The washing machine makes my clothes stink. I have cleaned the drum I have done so many different cleanings and still my clothes come out smelling like mold. I am hanging my clothes outside to dry. What’s the point. I’m now looking to replace this horrible duo. It’s only been in my house for two years. I’ve dealt with this for too long
Pros: Style/Design, Performance
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, January 21, 2025
Hey there! We always want our customers to have a great laundry experience, we'd be more than happy to take a closer look at this with you. Please send us a private message on social media @LGUSSUpport with your contact details, model number, and details about your previous conversation with support, we'll be ready to help! *Jose
Written by a customer while visiting lg.com
Customer Rating
5
Great features!
on December 13, 2024
Posted by: Janene B
from North Carolina
[This review was collected as part of a promotion.] Love this. We went to the stacked version to create more room in the laundry room for a shelved pantry.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 4, 2026
Hello, Janene. Thank you for sharing your thoughts about your LG Washer Dryer Combo. We’re delighted to hear how much you’re loving it and that switching to the stacked version helped you create extra space for a shelved pantry — that’s such a smart upgrade for your laundry room. It’s wonderful to know the configuration is working so well for your home. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Exceptional Design
on November 26, 2024
Posted by: Cloud 9
Super quiet, efficient and easy to use! We are seasonal residents in this house and will want to replace our not so old washer/dryer at our other house so we can enjoy the ease of use and quiet. I like the handwashing feature that does an excellent job with delicate cashmere sweaters. And the dryer is very quick to dry a large load of thick towels.
Response from lg.comBy ^Rich, LG Digital Care Team, February 12, 2026
Hi there, thank you for taking the time to share your experience. It is great to hear that your LG STUDIO WashTower Smart Front Load Washer and 7.4 cu. ft. Electric Dryer with Center Control, model SWWE50W4, is delivering the quiet performance and ease of use you were looking for. Many customers appreciate the thoughtful design of this unit, and it is wonderful to know the handwash cycle is taking such good care of your delicate cashmere sweaters. It is also impressive that the dryer is handling thick towels quickly and efficiently.
If you ever have questions or need support with your appliance, you can reach us at lgdigitalcare@lg.sprinklrsupport.com.
‑LG Digital Care Team ^Rich
#LifesGood
If you ever have questions or need support with your appliance, you can reach us at lgdigitalcare@lg.sprinklrsupport.com.
‑LG Digital Care Team ^Rich
#LifesGood
Written by a customer while visiting lg.com