Customer reviews from Char-Broil, LLC
THERMOS - Gas Grill - Black/Silver
Average customer rating
4
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
6
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
1
88%of customers recommend this product.
(
14 out of
16)
Customer Reviews for THERMOS - Gas Grill - Black/Silver
Posted by: miker
from MN, United States
Gender:Male
Length of ownership:3 months
Verified Purchase:Yes
gas controls are great. The grates are poor quailty and grease control is very difficult
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 11, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Chuckie
from Torrrance, CA
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Verified Purchase:Yes
No problems - works well. Just didn't need as big a model as I got. The bigger the better?
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: AlanR
from Monroe Township, NJ, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Verified Purchase:Yes
Relatively easy to assemble. Had an issue with the electronic lighter but after adjusting it (several different times and ways) it now works perfect. Only 1 minor issue... The tank doesn't sit flush in the round opening in the lower shelf. Everytime I turn on or off the gas valve the tanks shifts quite a bit. No biggie tho, not a deal breaker. Overall, very happy, cooks great!
I would recommend this to a friend!
Response from Char-Broil, LLCBy Dustin, SME, June 18, 2014
We're glad to hear that you're enjoying your grill. The tank should not shift around like that. Have you checked to make sure that the tank thumbscrew is not causing the issue? The tank thumbscrew is shown on step fourteen in the assembly manual. Please give us a call at 1-800-241-7548 and our knowledgeable grill service specialists will be more than happy to investigate this and best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Fritz727
from North Attleborough, MA, United States
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Does the job well! Had a cookout with 15 people and did a good job handling all the grilled meats.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: gram
from Northlake, IL, United States
Gender:Female
Length of ownership:1 month
Verified Purchase:Yes
we have used it many times, and really like to have something that heats up quickly and doesn't have to be watched every minute - much easier to control the flare-ups. nice and spacious, too.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: NewEngland3467
from Charlestown, RI, United States
Gender:Female
Level of expertise:Intermediate
Length of ownership:3 months
Verified Purchase:Yes
I bought this for my boyfriend last year from my girls on fathers day and I had problems as early as 3 months later. Went into my place of purchase about the ignition switch that broke already and they ordered a knob. Returned the knob and explained that this was not what I needed and they supposed to order the right part. No part ordered and flames inside began to grow higher as we used it and now are so out of control that you can not close the lid. This has been the worst purchase I have made in a long time. I am not a women with a lot of money so I am very disappointed.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 13, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Kip47
from Mashpee, Cape Cod, MA, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Bought this in April and have used it 4 times since. More than any other I have owned
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Posted by: Kann927
from Fall River, MA, United States
Gender:Female
Level of expertise:Intermediate
Length of ownership:6 months
Verified Purchase:Yes
I bought it over a year ago and it's still working like the day I bought it! Cooks great and cleans easily!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, April 15, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC