Customer reviews from jbl.com
JBL - Harman Tune 215BT Wireless Headphones - Black
Average customer rating
3.4
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
15
4 Stars
16
3 Stars
8
2 Stars
5
1 Star
9
90%of customers recommend this product.
(
26 out of
29)
Customer Reviews for JBL - Harman Tune 215BT Wireless Headphones - Black
Customer Rating
2
Audio fades in and out at during video meetings
on January 23, 2022
Posted by: enny
from New Jersey
I have used this product for a week and noticed the audio fades out for over 30 seconds almost every 8-10 minutes when I am on a zoom meeting. Very disappointed and will be returning. Other than that, works great, the microphone connects well with phones and laptops. It has a solid sound for the price.
By Customer Support, January 24, 2022
Thank you for your feedback. Please make sure that your source devices has the latest Bluetooth drivers installed. You may reach out to our customer support team if you need further assistance. https://bit.ly/3r5oWYM
Written by a customer while visiting jbl.com
Customer Rating
5
My Goldilocks Earbuds
on January 21, 2022
Posted by: outerspace owl
from Boston, MA
I've had a lot of different headphones/buds from JBL over the years but these are my favorite. This is my third or fourth pair of these earbuds. Not because they broke, but because I lost my first pair, put another through the wash and dryer, and loaned another pair to a friend and never got them back!
I keep coming back to these for three reasons. The battery life, the comfy fit, the overall quality for the price. The battery life is just great and they charge back up quick, what more could you ask for? I have small/weird ears (??) and a lot of normal in-ear buds won't fit or will hurt after just a few minutes of use. If you have a hard time finding comfortable in-ear buds, give these a try! Lastly, for the sound quality and the mic quality and just overall durability of these earbuds you can't beat the price anywhere else.
JBL is a high quality brand in the first place, so I'm always impressed by their prices, but these are probably some of the best quality buds in their price range across many brands. These really are my Goldilocks buds! I hope they keep releasing updated versions/colors of this design for years to come.
Written by a customer while visiting jbl.com
Customer Rating
1
Loose fit
on January 11, 2022
Posted by: Unhappy172
from Yakima, WA
I got these for Christmas and I cannot get them to stay in my ears. I have tried everything I can think of, reread the instructions several times and nothing!
By Customer Support, January 11, 2022
This isn't the experience we wanted our customers to have with our products. Please follow the instructions on page 1 of the Quick Start Guide which may help with the fit of the earphones. If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
3
I got what I paid for
on January 6, 2022
Posted by: Mq2010
It does the job. The audio quality is fine. However, the style and build of the headphones aren't exactly fitting to my ears. They fall out easily. Also, the build is a little flimsy. But their ok.
By Customer Support, January 7, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 215BT Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
It doesn't sound like JBL.
on November 10, 2021
Posted by: MKZ2000
from California
I like sound of my JBL TUNE 205BT is very full, but the battery it doesn't last long , so upgrade to JBL TUNE 215BT, IT DOESN'T SOUND LIKE JBL. My car audio are JBL.
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By Customer Support, November 11, 2021
Thank you for taking the time to provide us with your feedback. If you are experiencing issues with your headphones, there is a new Firmware Update app to resolve this issue. Start by downloading the app "JBL Firmware Update" (see links below).
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663
Once downloaded, you can update your headphones' firmware from there. If you need further assistance you can reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663
Once downloaded, you can update your headphones' firmware from there. If you need further assistance you can reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Good sound
on October 24, 2021
Posted by: chrisd26
from Miami
Good experience of sound and feels comfortable on ears
Written by a customer while visiting jbl.com
Customer Rating
3
Save your money if your looking for bass
on August 24, 2021
Posted by: Worth0
from Online
I can go jogging or work out without it falling out my ear. I hate the fact that I have to always reconnect the headphones whenever I get a FaceTime. There is no bass. The volume of the headphones is too low for me but then mama always tell me I’m hard of earring lol.
No, I would not recommend this to a friend.
By Customer Support, August 25, 2021
Thanks for taking the time in providing your feedback with our JBL Tune 215BT. We'd like to know more information about what issues you're having with the headphones and try some troubleshooting steps. If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Response from jbl.comBy Kevin, Customer Service, August 25, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 215 didn't meet your expectations. We're always looking for ways to improve. Check if there is dirt or debris in the right earphone which prevents it from playing louder. If the problem persists, please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Not good
on August 18, 2021
Posted by: mmccool
from Wyoming
The cord is too long and the ear pieces will not stay in my ear, especially when running.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, August 19, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 215BT didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com