Customer reviews from geappliances.com
GE Profile - 27.7 Cu. Ft. French Door-in-Door Refrigerator with Hands-Free AutoFill - Stainless Steel
Average customer rating
4.4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
171
4 Stars
55
3 Stars
13
2 Stars
12
1 Star
13
87%of customers recommend this product.
(
219 out of
252)
Customer Reviews for GE Profile - 27.7 Cu. Ft. French Door-in-Door Refrigerator with Hands-Free AutoFill - Stainless Steel
Customer Rating
1
cheap quality,
on September 16, 2025
Posted by: joes602
from Washington state
[This review was collected as part of a promotion.] FRIDGE STOPPED COOLING AFTER 4 YEARS OF USE. Do not recommend. poor quality poor performance cheaply built.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 17, 2025
We would like to assist you with this refrigerator and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing quality
on March 26, 2025
Posted by: Tallal
Very nice fridge. It's huge from the one we had before and we love it! We always get the ice cubes for our beautiful coffee machine for Frappuccinos and it's amazing how it keeps our meat and veggies fresh all the time
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent Refrigerator
on September 8, 2024
Posted by: Darlou
Great product. It’s works perfectly good. We love it.
Written by a customer while visiting geappliances.com
Customer Rating
1
Caveat emptor
on September 7, 2024
Posted by: Not Happy in NC
Delivered with “door in door” function inoperable (would not latch shut), there’s an obvious gap in the gasket on one door that seals against the body of the fridge, the fridge doors are nowhere near parallel and the best part - the unit DOESN’T COOL. Let it run nonstop for the recommended 24 hours and the inside of the unit was warmer than the room temp. So I had to call service to schedule a tech to come to the house to HOPEFULLY fix all the issues with this unit - or get me a new one on order. So I get to rearrange my work schedule to be here to deal with this. If the initial quality is this bad for a fridge in this price range I can only imagine how the other models must be!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, September 9, 2024
We're sorry to hear about your refrigerator needing repair so soon. That is not something we expect. We do see that you got in touch with our service team for assistance. We're confident that we can help get this resolved.
Written by a customer while visiting geappliances.com
Customer Rating
4
Side-by-side GE Profile refrigerator
on September 1, 2024
Posted by: BonnieSheila
In general I love my new refrigerator. The door-in-door option is especially nice when retrieving a quick item like a carton of milk. If I had to change anything it would be to put the ice maker in the freezer. Having the ice maker in the door almost eliminates storage in this door - I’ve only been able to put small items like sticks of butter on these two upper shelves which makes them pretty much wasted space. Freezer space is more than generous and having temperature controls etc. on the door is extremely convenient. Color options (white or black) might be nice on this model as not everyone wants stainless.
Written by a customer while visiting geappliances.com
Customer Rating
3
Needs repair help two weeks after purchase
on June 30, 2024
Posted by: Joray
Repair man coming Monday after 6-8 or so install as fridge not cooling. Also door (door in door feature) quit working.So we'll see what happens. Just bought a mini freezer to put in my frozen foods so won't lose them if a major problem found.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, July 2, 2024
We see that you are working directly with one of our certified technicians to get this cooling and door issue resolved, and we are confident that they will provide you with the necessary information to get your refrigerator back up and running.
Written by a customer while visiting geappliances.com
Customer Rating
2
GE no longer good company
on March 29, 2024
Posted by: Jaime27
from Flower Mound, Texas
I see this is no longer being made. As someone else said, it is noisy, the fan that moves the air went out in under 2 years. The lights in ours went to very dim about 5 months ago. Eve getting an undamaged appliances from GE was a problem. We had to reject delivery on the 1st refrigerator, reject the 1st cooktop, and microwave as all were damaged. The company I work for used GE appliances for years and left GE due to problems. GE was once a fine reputable company, but no more sadly.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, April 1, 2024
We are so sorry to hear of your experience with the delivery of your appliances. It is normal for you to hear the condenser fan while the appliance is in use. We recommend scheduling service with one of our certified technicians to get the lighting in your refrigerator repaired, as the LED lights do require replacement by a certified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy
on December 9, 2023
Posted by: Niel1685
from Wellington, florida
Very loud. Also having issues locking the milk door to open the full door to the refrigerator
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, December 18, 2023
Hello - We appreciate you checking in and sharing your review. We're sorry to hear about the refrigerator being louder than expected. That is not something we expect.
We're going to share one of our links that goes over the normal sounds that can be heard from our refrigerators. This will help you determine if service might be needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
We're going to share one of our links that goes over the normal sounds that can be heard from our refrigerators. This will help you determine if service might be needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com