Customer reviews from bosch-home.com
Bosch - Benchmark Series 19.4 Cu. Ft. French Door Built-In Counter-Depth Smart Refrigerator - Custom Panel Ready
Average customer rating
4.3
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
22
4 Stars
8
3 Stars
2
2 Stars
2
1 Star
2
87%of customers recommend this product.
(
27 out of
31)
Customer Reviews for Bosch - Benchmark Series 19.4 Cu. Ft. French Door Built-In Counter-Depth Smart Refrigerator - Custom Panel Ready
Customer Rating
5
Refrigerator
on August 19, 2025
Posted by: Steve
[This review was collected as part of a promotion.] Very nice refrigerator, well built and designed. Good looking also.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
2
Nice fridge but doesn’t last
on September 7, 2025
Posted by: Igor
[This review was collected as part of a promotion.] Nice fridge but I have had to have it repaired more then once since I got it. Warranty only covers 1 year
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, September 9, 2025
Hi and thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Our Customer Care Team is available at 1-800-944-2904 if any further assistance is needed with your refrigerator. Please know we're here to help. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Refrigerator
on November 13, 2025
Posted by: Gurau
[This review was collected as part of a promotion.] Happy with the appliance. Exactly as advertised. Still waiting for my rebate a year after it was approved. Gets sent but never arrives. Up to the third or fourth try.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
2
Bad design
on April 12, 2026
Posted by: Sean P
[This review was collected as part of a promotion.] It works but the design is terrible. There is no water in the unit. Ice has to be dished out from the bottom drawer where it will fall behind the draw and you have to have small arms or take the whole draw system apart to get it out. If you want something out of the refrigerator draw on top you have to open both doors. It's just an absolute poor design. I've moved the shelves around many time and nothing works the way I want it. Maybe if the shelves were halved it would be better. The door shelves are annoying as well. Barely anything fits in them. Trust me. Don't buy this. Get the side by side with fridge on one side and freezer on the other. For the price of this company I'd expect a lot more from them. Oh well, I guess you learn. It's built in and looks like the rest of the cabinets but that is he only nice thing I can say about it.
Response from bosch-home.comBy RH, BSH, April 15, 2026
We appreciate you sharing your feedback and sincerely apologize that your refrigerator hasn't met your expectations. We'd like to see how we can best support you—please connect with our Customer Care team at 1-800-944-2904 or BoschCare@bshg.com for further assistance. Thank you.
Written by a customer while visiting bosch-home.com