Customer reviews from lg.com
LG - 36-in Wide Standard-Depth MAX 28.6 Cu. Ft. French Door Smart Refrigerator with Mini Craft Ice and Full Convert Drawer - Stainless Steel
Average customer rating
4.6
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
22
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for LG - 36-in Wide Standard-Depth MAX 28.6 Cu. Ft. French Door Smart Refrigerator with Mini Craft Ice and Full Convert Drawer - Stainless Steel
Customer Rating
4
great fridge
on October 30, 2026
Posted by: taylorC
[This review was collected as part of a promotion.] Great fridge! good capacity inside, i love the layout of the fridge even more! It feels like a luxury to have a nice fridge like this, i love it and so does my family
Written by a customer while visiting lg.com
Customer Rating
1
Junk ice makers
on October 22, 2026
Posted by: Jmcgee32
from Kc
While the ice maker is cool, its junk. On my second one and its defective. Not even a year old.
Quality
1
Features
1
Value
1
Response from lg.comBy ^Rich, LG Digital Care Team, October 27, 2026
Hello there, thank you for taking the time to share your feedback with us. We understand how important it is to have reliable ice production and dependable performance from your home appliances, and we acknowledge your experience regarding the ice maker operation on your 29 cu. ft. Standard-Depth MAX™ 4-Door French Door Refrigerator with Mini Craft Ice™ and Full-Convert Drawer™, model LF29S9730S. Please be assured that LG products are designed with strict quality standards to provide everyday convenience for your home.
To help check and troubleshoot ice maker functionality on your unit, please consider trying these care steps:
⦁ Perform a Soft Power Reset: Turn the ice maker power switch OFF for 30 seconds and then back ON to clear any temporary control board or sensor errors.
⦁ Verify Freezer Temperature: Ensure the freezer temperature is set to the recommended setting of 0°F (-18°C) or lower for optimal ice production.
⦁ Check Water Pressure & Filter: Confirm that the water supply line is fully open and that your water filter (LT1000P) is fresh and not clogged, as low pressure can affect ice production.
⦁ Level the Unit: Check that the refrigerator is level from front to back and side to side to ensure proper water distribution into the ice trays.
For additional troubleshooting resources regarding ice production and dispenser performance, you can review our support guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
—Rich
To help check and troubleshoot ice maker functionality on your unit, please consider trying these care steps:
⦁ Perform a Soft Power Reset: Turn the ice maker power switch OFF for 30 seconds and then back ON to clear any temporary control board or sensor errors.
⦁ Verify Freezer Temperature: Ensure the freezer temperature is set to the recommended setting of 0°F (-18°C) or lower for optimal ice production.
⦁ Check Water Pressure & Filter: Confirm that the water supply line is fully open and that your water filter (LT1000P) is fresh and not clogged, as low pressure can affect ice production.
⦁ Level the Unit: Check that the refrigerator is level from front to back and side to side to ensure proper water distribution into the ice trays.
For additional troubleshooting resources regarding ice production and dispenser performance, you can review our support guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
—Rich
Written by a customer while visiting lg.com
Customer Rating
5
What an upgrade!
on October 14, 2026
Posted by: Hoboson
Love the space and the third drawer. I've used the craft ice more than I thought I would. The finish is much nicer than our prior appliance and easy to keep clean. The lighting is amazing inside the fridge, space is impressive as well. We've only had it for a month so I'm hoping the appliance will continue to operate as nicely as it does right now.
Pros: Features/Settings
Quality
5
Features
5
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, October 16, 2026
Hello there! It sounds like your kitchen just unlocked a major upgrade with all that brilliant lighting, a bonus third drawer, and an endless supply of craft ice! Since your new refrigerator is treating you so well, please feel free to reach out to us at @LGUSSupport if you ever need any assistance in the future. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
2
Excellent design and cooling awful ice production
on October 5, 2026
Posted by: NEED MORE ICE
from Texas
Excellent design and cooling distribution. If you ONLY want an excellent refrigerator WITHOUT ice production, then I would recommend this A+ refrigerator! If you want an excellent refrigerator WITH great ice production, DO NOT get this refrigerator. We are retired and we get by most of the time, not during hot months. If we have family over they have to bring ice. Ice making F-
Pros: Style/Design
Quality
2
Features
2
Value
1
Response from lg.comBy LG, October 6, 2026
Hello. Thank you for taking the time to share your feedback regarding your LG LF29S9730S Refrigerator. We appreciate you highlighting the design and cooling performance while bringing your ice production experience to our attention. As a brief troubleshooting step, ensure the freezer temperature is set to 0 degrees Fahrenheit or lower and verify that the water filter is replaced regularly, as a clogged filter can reduce water flow to the ice maker. You can also explore additional tips at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982?srsltid=AfmBOopngf87n_sDj4N6TWeUBQ6BLqXNBN2TvMW-vtPncgHcweTL7uNZ. We want to ensure your unit meets all your expectations. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Stylish and convenient for the whole family
on October 2, 2026
Posted by: cozyun22
I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
Overall, I’m very happy with this refrigerator and would recommend it. It has a sleek, modern design, and the Full-Convert Drawer in the middle has been especially useful for our family. We keep the kids’ snacks and drinks there, so they can easily reach water and grab a snack on their own. I also love having several ice options, which are convenient for different drinks.
There are a couple of things I wish were better. A standard 500 mL water bottle doesn’t fit upright on any of the three shelf levels in the main refrigerator compartment, which makes storing bottled water less convenient. I also wish the ice maker produced ice faster and in greater quantities. The ice quality has been somewhat disappointing as well.
Despite those drawbacks, we really enjoy the design and family-friendly convenience. It’s a great refrigerator overall, and I would recommend it.
Overall, I’m very happy with this refrigerator and would recommend it. It has a sleek, modern design, and the Full-Convert Drawer in the middle has been especially useful for our family. We keep the kids’ snacks and drinks there, so they can easily reach water and grab a snack on their own. I also love having several ice options, which are convenient for different drinks.
There are a couple of things I wish were better. A standard 500 mL water bottle doesn’t fit upright on any of the three shelf levels in the main refrigerator compartment, which makes storing bottled water less convenient. I also wish the ice maker produced ice faster and in greater quantities. The ice quality has been somewhat disappointing as well.
Despite those drawbacks, we really enjoy the design and family-friendly convenience. It’s a great refrigerator overall, and I would recommend it.
Quality
5
Features
4
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, October 2, 2026
Hi Cozyun! We're glad your family enjoys the sleek design, convertible drawer, and ice options of your new refrigerator! We value your feedback on shelf spacing, ice maker speed, and quality, and will share it with our product team for improvements. For future assistance, contact us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
3
Ice features disappoint
on September 26, 2026
Posted by: TheyCanDoBetter
There are some features that were a selling point that have less than desirable features. Original startup of the refrigerator was slower than expected with the ice making features. The ice making is incredibly slow and the lower ice bin displays full at one layer of the craft ice. The shelving slots at the back of the appliance limit shelf arrangements more than older machines.
Pros: Quality, Features/Settings, Performance
Quality
4
Features
2
Value
2
Response from lg.comBy ^Rich, LG Digital Care Team, September 26, 2026
Hello there, thank you for taking the time to share your feedback with us. We understand how important it is to have efficient ice production and flexible shelf arrangements in your home, and we acknowledge your experience regarding the initial startup time, craft ice sensor detection, and shelving slot placement on your 29 cu. ft. Standard-Depth MAX™ 4-Door French Door Refrigerator with Mini Craft Ice™ and Full-Convert Drawer™, model LF29S9730S. The LF29S9730S features dual ice makers designed for higher capacity, including Mini Craft Ice™ and customizable 4-split shelving options to help optimize your storage needs.
To help improve ice maker performance and shelf organization, please try these care steps:
- Verify Freezer Temperature Settings: Set the freezer to 0°F (-18°C) or colder for optimal ice production.
- Level the Refrigerator and Ice Bin: Ensure the appliance is level to allow the ice maker's sensor to accurately detect ice levels.
- Flush the Water Supply Line: Dispense 2 to 3 gallons of water after installation or filter changes to remove trapped air, ensuring consistent ice fills.
- Optimize Shelf Configurations: Use the split cantilevered design and folding shelf tier to adjust shelf heights without relying on fixed slots.
For additional guidance on troubleshooting water pressure and ice maker production, you can visit our support page here: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. —Rich
To help improve ice maker performance and shelf organization, please try these care steps:
- Verify Freezer Temperature Settings: Set the freezer to 0°F (-18°C) or colder for optimal ice production.
- Level the Refrigerator and Ice Bin: Ensure the appliance is level to allow the ice maker's sensor to accurately detect ice levels.
- Flush the Water Supply Line: Dispense 2 to 3 gallons of water after installation or filter changes to remove trapped air, ensuring consistent ice fills.
- Optimize Shelf Configurations: Use the split cantilevered design and folding shelf tier to adjust shelf heights without relying on fixed slots.
For additional guidance on troubleshooting water pressure and ice maker production, you can visit our support page here: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. —Rich
Written by a customer while visiting lg.com
Customer Rating
5
Bright & well thought out fridge
on September 19, 2026
Posted by: dhugs
This refrigerator replaced a 16 year old LG refrigerator. The old ice maker broke, so we needed a new one! I love the new one, really like the drawer between the freezer and the fridge, so handy, open it and I can see every thing inside, so efficient! Really like the craft ice components, makes cute ice and the big ones are almost clear. Very pleased with my purchase.
Quality
5
Features
5
Value
5
Response from lg.comBy LG, September 21, 2026
Hi! What a wonderful upgrade for your kitchen! We are absolutely thrilled that your new LG LF29S9730S Refrigerator is living up to the high standards set by your classic 16-year model. That middle drawer really is a game-changer for organizing everyday items, and serving up clear craft ice makes drinks extra special. If you ever need assistance in the future, please feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
5
The best choice
on September 10, 2026
Posted by: OlenaS
[This review was collected as part of a promotion.] I really like this refrigerator! We have a big family, so having enough space is very important for me, and this fridge has plenty of room for everything. I love how easy it is to organize food and actually see what we have inside. The freezer space is great too. It looks beautiful in the kitchen, is easy to clean, and so far everything works exactly as it should. Very happy with it!
Response from lg.comBy ^Rich, LG Digital Care Team, September 15, 2026
Hello there, Olena! Thanks for sharing your note. Always great hearing your refrigerator is giving you the space, organization and clean look you were hoping for. If you ever need anything later on, @LGUSSupport is here to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com