Customer reviews from kitchenaid.com
KitchenAid - 6.3 Cu. Ft. Freestanding Double-Oven Gas True Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
3.8
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
21
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
7
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for KitchenAid - 6.3 Cu. Ft. Freestanding Double-Oven Gas True Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
1
Replacement parts not kept in stock after 7 years.
on September 25, 2025
Posted by: Anonymous1235678
Parts are not kept longer than 7 years after manufacture. If you expect your oven to last longer than 7 years, this is not the one. Computer chips malfunction and cannot be replaced. Do not recommend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 26, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 807837
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Big decision to make, happy outcome!
on February 20, 2025
Posted by: nana Coull
from Va. Beach, Va.
[This review was collected as part of a promotion.] Having my Jenn Air die on Thanksgiving Day, I had to decide fix it or buy another. Made the mistake of them fixing it. Turns out, it couldn't be done as the part needed was welded on the stove. As this was a big ticket item just before Christmas, was happy to find out KitchenAid made one similar at less cost...so happy I did, I love this stove! I love the features and how it looks, there is nothing about it I don't like. As for cooking on the stove or in the oven, well I think it made my cooking better!!! Thank you KitchenAid for saving my sanity!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Griddle isn’t the best.
on January 4, 2025
Posted by: Marcy2332
from San Bernardino,Ca
I really want to love this range I was excited to use the griddle
My first issue is oven doesn’t cook evenly, I have to rotate the pan so the back doesn’t over cook. The griddle mainly heats up in the center, the heat is not evenly distributed. Food gets stuck to it so I don’t use it. I would like to know if I can convert the griddle into burners because I can’t enjoy the griddle. I might love this product more.
My first issue is oven doesn’t cook evenly, I have to rotate the pan so the back doesn’t over cook. The griddle mainly heats up in the center, the heat is not evenly distributed. Food gets stuck to it so I don’t use it. I would like to know if I can convert the griddle into burners because I can’t enjoy the griddle. I might love this product more.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Attention to details and well designed
on October 30, 2024
Posted by: RAJ99
Have had and used six months and it’s been great. No issues. Love that the power burner can also be the simmer burner! Thoughtfully designed throughout for big features and little details, and easy to keep clean. We found the WiFi hard to set up but we got it done and appreciate the app and temp probe.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke
on September 11, 2024
Posted by: Idkanamethat'snotaken
from Pyongyang, north Korea
I bought it, and in a month it started to smell like gas when we used it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 13, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 591746.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this range!
on July 15, 2024
Posted by: Elisa4
(This review was collected as part of a promotion.) We bought this in February for a new home we finished building. We had this in our previous home and loved it so much, we bought it again. That should tell you all you need to know!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
10k piece of junk! No replacement parts???????
on June 28, 2024
Posted by: P2808
If I could give this product a -10 I would. This is one expensive piece of JUNK, After 2 years the small sides heating element started making noise and it took a good bit of time to warm up. 6 months later it went completely out. The service person now tells us the they no longer manufacture this heating element and it cant be found anywhere. Customer service has been rude and not helpful. How are they still selling a product that doesn't have replacement parts available?? How are you selling a product you don't have replacement parts for after only 2 years????
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 9, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 558122.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A chefs dream
on May 13, 2024
Posted by: Flukatsky
from East gwillimbury
(This review was collected as part of a promotion.) Used this unit for 2 months or so now. Lovely stove. Super economical vs electric oven.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com