Customer reviews from manufacturer
Hotpoint - 15.6 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.5
(962 Reviews)
Rating breakdown 962 reviews
5 Stars
643
4 Stars
206
3 Stars
64
2 Stars
26
1 Star
23
91%of customers recommend this product.
(
779 out of
858)
Customer Reviews for Hotpoint - 15.6 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
5
GREAT FEATURES
on September 1, 2022
Posted by: Lighthouse 2
from Houston, TX
PURCHASED FOR ANOTHER RESIDENT, PRICE WAS GREAT, AVAILABLE
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
great box great service
on September 2, 2022
Posted by: Anonymous
from marion ark
i buy several of these a month and love these refrigerators and my clients do also
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Cold water HELLO
on September 6, 2022
Posted by: Babynbenny2
from Pennsylvania
Bought refrigerator as replacement
Best temperature control!!!!!!
Best temperature control!!!!!!
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Doesn't get cold enough!
on September 7, 2022
Posted by: Cork
from Wisconsin
I bought this unit a month ago and it doesn't get cold enough.
No, I would not recommend this to a friend.
Response from manufacturerBy Shayla@Hotpoint, Hotpoint_appliances, September 13, 2022
Hello - Congratulations on the new addition to your kitchen! While we appreciate you taking the time to write a review, we regret to hear your unit is not cooling enough. We understand how disappointing that would be and apologize for any inconvenience this has caused. We would love to help.
Reasons your fridge may not cool enough include the temperature control not being set at the right temperature, blocked airflow, incorrect air clearance, frequent door openings, food load, or temperature of the installation area. Please refer to the following troubleshooting article to learn more and fix this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.178415142.36435684.1663011167-1066202793.1647273406.
Service may be needed if the above suggestions do not resolve this problem. Please know we have a limited one-year warranty on our appliances. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We sure hope this helps! We value your feedback and will surely share your comment with our product development team for any improvements. Best wishes. -Shayla@Hotpoint
Reasons your fridge may not cool enough include the temperature control not being set at the right temperature, blocked airflow, incorrect air clearance, frequent door openings, food load, or temperature of the installation area. Please refer to the following troubleshooting article to learn more and fix this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.178415142.36435684.1663011167-1066202793.1647273406.
Service may be needed if the above suggestions do not resolve this problem. Please know we have a limited one-year warranty on our appliances. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We sure hope this helps! We value your feedback and will surely share your comment with our product development team for any improvements. Best wishes. -Shayla@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Perfect size for my small kitchen
on September 10, 2022
Posted by: Gnimma
from Texas
I'm amazed at how much space is in this refrigerator
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great refrigerator
on September 11, 2022
Posted by: Noodlekat1
from Merkel, tx
We got this for our church and we love it ! Would recommend to everyone not a pricey as some brands .
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
so far it is workiing good
on September 13, 2022
Posted by: lynda10131950
This came with two dents in the front door, but i needed to keep it and they are to bring me a new door when it comes in.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
2
Door sticks
on September 16, 2022
Posted by: Sephner71
The fridge door sticks.The whole fridge moves when I open it. Annoying.
No, I would not recommend this to a friend.
Response from manufacturerBy Michael @ Hotpoint Appliances, Hotpoint Appliances, September 22, 2022
Hi there,
Thanks for taking the time to leave a review. Sorry to hear about the difficulties you've had here with your door, we're sure that'd be frustrating. When you open the fresh food or freezer door or drawer on your refrigerator, warm air rushes inside. When you close the door or drawer, all the warm air rushes to the evaporator, which in turn creates a vacuum. If you close one of the doors but then need to open one again right away, the vacuum makes the doors hard to open for about 10 to 15 seconds after closing. Once the air equalizes, the door or drawer will open as normal again.
If your doors or drawers are always hard to open, try rubbing paraffin wax or petroleum jelly along the edges of the entire gasket. Paraffin wax is used for canning and is safe for use around food. Don't use candle wax as it may contain chemicals that are not safe for use around food.
We do hope this is helpful!
If you have other questions or concerns, know that we're always here to help as best we can.
Best wishes,
Michael@Hotpoint
Thanks for taking the time to leave a review. Sorry to hear about the difficulties you've had here with your door, we're sure that'd be frustrating. When you open the fresh food or freezer door or drawer on your refrigerator, warm air rushes inside. When you close the door or drawer, all the warm air rushes to the evaporator, which in turn creates a vacuum. If you close one of the doors but then need to open one again right away, the vacuum makes the doors hard to open for about 10 to 15 seconds after closing. Once the air equalizes, the door or drawer will open as normal again.
If your doors or drawers are always hard to open, try rubbing paraffin wax or petroleum jelly along the edges of the entire gasket. Paraffin wax is used for canning and is safe for use around food. Don't use candle wax as it may contain chemicals that are not safe for use around food.
We do hope this is helpful!
If you have other questions or concerns, know that we're always here to help as best we can.
Best wishes,
Michael@Hotpoint
Written by a customer while visiting manufacturer