Customer reviews from bosch-home.com
Bosch - 500 Series 36 in. Wide 21.6 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator with External Water - Stainless Steel
Average customer rating
4.3
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
63
4 Stars
18
3 Stars
8
2 Stars
4
1 Star
5
83%of customers recommend this product.
(
57 out of
69)
Customer Reviews for Bosch - 500 Series 36 in. Wide 21.6 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator with External Water - Stainless Steel
Customer Rating
5
Good product
on July 16, 2026
Posted by: leas
Happy with a fridge ice production is really fast and ice is supper hard crushed ice deliveres very quickly. I like visibility and order of items inside. Water tastes really good to me my husband does not like it so much. I would have few complains but dont know if to address it here or if its just my view. The warranty for fridge was very expensive normaly I would purchased it. I would like someone at least evaluate if fridge works fajn. Still could not connect to home app.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
1
Ice maker is a lemon
on July 11, 2026
Posted by: BobandWife
We bought the counter-depth french door refrigerator in late 2021. The ice maker stops making ice for no reason. Sometimes turning off the power reboots it, but sometimes we have to unplug it and let it sit for 10 minutes. We are on the 4th ice maker changeout, and are currently awaiting a part that froze and broke. It takes several weeks to get on the schedule. We have purchased an extended warranty for this issue and probably need to do so forever. DO NOT BUY THE ICE MAKER MODEL - IT IS A LEMON.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch, Customer Support, July 13, 2026
Hi, thank you for your review. We apologize for any difficulties or disappointment you may be experiencing with your Bosch refrigerator and we appreciate you making us aware. Your feedback is valuable as it allows us to find ways we can improve our products. We will forward your comments to our design team for review. If you have any questions or need assistance, please call our Customer Support at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Second (maybe third?) time buying this model
on July 9, 2026
Posted by: joslynken
(This review was collected as part of a promotion.) Bosch products are the best - we've used them for several renovations and always found them to be reliable, great design and cost effective.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Great overall
on July 8, 2026
Posted by: Jare
(This review was collected as part of a promotion.) Just bought this fridge and so far so good. The finish is lovely and it works great overall, no issues with the counterdepth size, tons of room in both the fridge and the freezer, and the water and ice maker works perfectly.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
So Far So Good!
on July 7, 2026
Posted by: Aliss
[This review was collected as part of a promotion.] Needed a new counter depth fridge after 10 year old Frigidaire developed too many problems. This new Bosch is amazingly quiet and has met all expectations. Love that the water is chilled and ice maker is very efficient. Plenty of room inside all compartments. The bottom freezer drawer is a soft close and has sliding shelf. The surface is nearly fingerprintless. The fridge doors have lots of space. The only thing that I would like to change is that the doors do not automatically close. You have to make sure they close all the way.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
Good, with occasional ice issue
on June 24, 2026
Posted by: chamberscreek
Having had great performance from Bosch ovens and dishwashers previously, we opted for a Bosch refrigerator for our new home. In general, performance has been good, and we appreciate the layout and features. Our one issue (which recurred just yesterday) is an occasional refusal to make ice. No warning, no sign of trouble until one notices that the tray sounds emptying, and finally a notification in the app that we have an "Empty ice tray." Not helpful at that point. Only solution seems to be removing power for a brief period to totally reboot the fridge. Not the end of the world, but more than a little annoying given that one of the selling points of this fridge was its ice making speed.
Response from bosch-home.comBy CM, CS, June 29, 2026
Hi, thanks for your review. We apologize this has been your experience, and we appreciate you bringing it to our attention. If service is required, please visit this link to locate authorized service in your area: https://bit.ly/3fACuUW. For further assistance, our Customer Support team is available at 800-944-2904. Thank you for choosing Bosch.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Doors?
on June 23, 2026
Posted by: Bosch customer ?
[This review was collected as part of a promotion.] I wish that the doors closed with a little more weight behind them. Sometimes I push the door closed and find out, only when I go back to the frig, that the door is not closed. It's not opened enough to have the alarms go off, but it's open. I wish is was a more solid close.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, June 24, 2026
Hi and thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we're truly sorry to hear this model has not met your expectations. For any product-related inquiries, please feel free to call our Customer Care Team at 1-800-944-2904 for real-time support and assistance. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
G/J refrigerator
on June 23, 2026
Posted by: Gunther
[This review was collected as part of a promotion.] Love Bosch products. Have had a Bosch dishwasher for 23 years, looks like new and no repairs.
New Bosch refrigerator is just as nice.
Had one issue already with ice maker but explained to us not to leave on or ice will freeze together. Once bucket is about 3/4 full, turn off until used, or empty into container. Working great since getting advice.
New Bosch refrigerator is just as nice.
Had one issue already with ice maker but explained to us not to leave on or ice will freeze together. Once bucket is about 3/4 full, turn off until used, or empty into container. Working great since getting advice.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com