Customer reviews from geappliances.com
GE Profile - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.8
(95 Reviews)
Rating breakdown 95 reviews
5 Stars
45
4 Stars
20
3 Stars
12
2 Stars
3
1 Star
15
72%of customers recommend this product.
(
60 out of
83)
Customer Reviews for GE Profile - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
DO NOT BUY! RFID reader fails, cosing you hundreds
on August 12, 2025
Posted by: unami218
GE puts RFID readers in their fridge to stop people from using counterfeit water filters.
And when this RFID reader fails, it stops you from using genuine GE water filters.
This means you can't use YOUR fridge which you paid for to dispense WATER or ICE unless you pay them hundreds of dollars.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 18, 2025
Our GE Appliances branded refrigerators do require genuine GE Appliances water filters. If you would prefer to not purchase filters for your refrigerator, we do offer free filter bypass plugs. If this is something that you are interested in, please reach out to us.
Written by a customer while visiting geappliances.com
Customer Rating
5
So far so good
on June 30, 2020
Posted by: Kris V
from Orange County, CA
Runs quiet. Easy to clean. Trouble free so far. Looks great.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Expensive, lacking features
on July 30, 2022
Posted by: JayMcBain
from Boynton Beach, FL
Simply because this is a 48” the industry can charge quadruple the price and skimp on internet, display panel, see-through, and other features in regular categories. Technology-wise, this thing is decades old and comparable to the one we replaced.
Features
2
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 4, 2022
Hello,
Thank you for sharing your review with us. We're quite sorry to hear that you are dissatisfied with this model and understand your frustration. Our development team is constantly working to build new features into our products and feedback such as yours helps them do so. If there's anything you need, let us know anytime. Mike@GEA
Thank you for sharing your review with us. We're quite sorry to hear that you are dissatisfied with this model and understand your frustration. Our development team is constantly working to build new features into our products and feedback such as yours helps them do so. If there's anything you need, let us know anytime. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible!
on December 12, 2022
Posted by: bcha1
from Brooklyn NY
Ice maker broken right when I got it. Had to fix few times. Also now my fridge and freezer are not cooling. just switched the compressor and still not working. I bought this less than 2 years ago. Stay away!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 13, 2022
Hello- We appreciate you taking the time to send in your feedback. We apologize that your refrigerator didn't meet expectations and can understand how disappointing and frustrating that is. We always strive to providing solutions as well as quality products for our customers. We recommend contacting an authorized Customer Care® technician to take a look at the unit. To schedule service call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Hope this helps! If you need anything else please let us know. Take care! Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive junk
on December 17, 2024
Posted by: Miles56
The shelves on the Doors break very easily. I would definitely not recommend this expensive item!
Response from geappliances.comBy Tierra, GE_Appliances, January 7, 2025
We're here to support you with your refrigerator and we're sorry to hear about the shelves breaking. We see you've been working with a team member to have the shelves replaced. This feedback is extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good so far. WiFi a bit hard to connect.
on April 15, 2020
Posted by: St52
from Longwood, FL
No butter or dairy compartment. Hard to believe for a fridge that costs this much. Otherwise great fridge
I would recommend this to a friend!
Features
3
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Water and ice maker isn’t working properly
on April 25, 2020
Posted by: Dan23iel
from Memphis
Bad quality product. Installation service bad and poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice styling
on June 9, 2020
Posted by: HawaiiMike
from Kawaihae, Hawaii
Purchased this refrigerator without seeing it in person. Was shipped to Hawaii, took some time but arrived and installed in perfect condition. Very quiet and looks great. Like the interior shelving and lighting.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com