Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 29 cu. ft. French Door Refrigerator with Exterior Water and Ice and FreshChill Full- Refrigerated Drawer - Black Ore
Average customer rating
4
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
11
4 Stars
10
3 Stars
3
2 Stars
1
1 Star
2
76%of customers recommend this product.
(
16 out of
21)
Customer Reviews for KitchenAid - 36 in. Wide 29 cu. ft. French Door Refrigerator with Exterior Water and Ice and FreshChill Full- Refrigerated Drawer - Black Ore
Customer Rating
4
Love this fridge
on October 1, 2026
Posted by: mphuggett
[This review was collected as part of a promotion.] Great fridge ! Only negative is that you really have to check and make sure both doors close all the way. Right side door has a tendency to not fully close. Other than that, the fridge is beautiful and keeps everything nice and cold
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great Refigerator UNTIL
on October 1, 2026
Posted by: JmS.
[This review was collected as part of a promotion.] Loved my Kitchenaid refrigerator and all of the features UNTIL after 5 months the reservoir started leaking and got water all over my floor. We had to turn the water off and can no longer use ice maker or water dispenser. Serivice was called and came within a day. They had to order a new reservoir. it has now been 2 months and we are still waiting for the part that was backordered. I am not impressed as I thought this was a superior product.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very good
on October 1, 2026
Posted by: Dede1970677(3
[This review was collected as part of a promotion.] I do love the appliances the only thing I would say was a negative is that where you put the ice or water from the refrigerator it seems to wear off the material sauce Other than that it's wonderful No as far as appearance goes it is fantastic love the goal gold handles the cooking is great in the oven the stove top is beautiful the refrigerator is very sleek and very roommate The oven holds the right temperature seems to cook very well and complete Microwave the microwave just perfectly crispy how you want it if need be Everything just looks beautiful and then the icemaker in the refrigerator was my only issue other than that the refrigerator is beautiful I have the double oven the double oven is fantastic cooks great preserves everything is accessible to get to Yeah aesthetically it is fantastic beautiful sleek designVery refinedI don't know what else to say about it it just looks really nice and I'm happy with it It was easily accessible at the stores I got it very quickly was very pleased with that
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator!
on October 1, 2026
Posted by: Jenn080
[This review was collected as part of a promotion.] We have had the refrigerator for about 4 months. So far, we are happy with it and have not had any problems. I do wish the spacing of the shelves were a little more thought out. It’s hard to fit anything like milk or other tall items. We had to remove a shelf to fit these larger items. The ice and water maker work great!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great new look
on October 1, 2026
Posted by: TejB
[This review was collected as part of a promotion.] Great layout on the new fridge and no issues with the ice maker as previous models. Temperature is good all throughout and love the sleek new look.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on September 22, 2026
Posted by: Jake Houston
[This review was collected as part of a promotion.] We are extremely happy with this refrigerator. The 29 cu. ft. capacity provides plenty of space, and the 4-door design makes it easy to keep everything organized. The exterior ice and water dispenser is by far the best I have ever seen or used on a refrigerator. It is convenient, reliable, and works flawlessly. Most importantly, the refrigerator keeps food at the perfect temperature, keeping everything fresh longer. Overall, it is a well-designed appliance that combines functionality, style, and performance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
The worst ever
on September 19, 2026
Posted by: Big Mistake
[This review was collected as part of a promotion.] This is without a doubt the worst Kitchenaid refrigerator I have ever purchased. We have had nothing but Kitchenaid appliances for the last 25+ years & this is the worse. The left door won't stay open which can cause you to spill items when putting them in, there is very little shelf arrangement possibilities as the shelves are fixed on 3 permanent hangers, Tall bottles have only 1 option in the main compartment & 1 on the door. This unit is sold as a 29 cubic foot but they don't tell you there is little to no arrangement possibilities. The temperature settings are not user friendly. I could go on but it just make me more frustrated with the money I spent. Whirlpool has sure blown this one!
Response from kitchenaid.comBy Branded Team, Consumer Care, September 21, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Refrigerator door and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 25022920, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 25022920, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great new fridge
on September 17, 2026
Posted by: Stellamurf
[This review was collected as part of a promotion.] This is a great product. Only one minor topic to offer feedback on. The fridge pull out draw has two dividers but no way to lock them in place. They slide around so easily that they can't be used a compartment barriers.
Meats and veggies retain their freshness, temp for fridge and freezer are easy to adjust. Ice maker is efficient and keeps up with demand.
Meats and veggies retain their freshness, temp for fridge and freezer are easy to adjust. Ice maker is efficient and keeps up with demand.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com