Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Panel Ready Design - Custom Panel Ready
Average customer rating
4
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
35
4 Stars
17
3 Stars
14
2 Stars
3
1 Star
6
72%of customers recommend this product.
(
48 out of
67)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Panel Ready Design - Custom Panel Ready
Customer Rating
3
shelves without significant ease of use
on December 13, 2025
Posted by: WrW St. Paetersburg
from St. Petersburg FL
[This review was collected as part of a promotion.] I bought this a month ago as a replacement for a built in GE that failed and part was not available. Thsirefrigerator fits well, lighting inside is meiocre. The shelving a d drawers are mundane without special bins for sheeses or enough room for veggies. The Freezer compartment is relatively small compared to other refrigerators The right door slams very hard
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Pretty good
on November 6, 2025
Posted by: Gurigirl
from Pilot Point, TX
[This review was collected as part of a promotion.] Custom panel refrigerator, looks great and works as intended. The doors are a little snappy and close on me very quickly. Not sure what to do about that.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Didn’t live up to expectations
on November 3, 2025
Posted by: PPW62
[This review was collected as part of a promotion.] Materials are flimsy. Drawers don’t fit tightly. Upper lights take up too much space. Not near as good quality as my older Kitchenaid
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Loud Icemaker
on September 22, 2025
Posted by: Lstuart
[This review was collected as part of a promotion.] I am not happy with the sound that the icemaker makes. I feel that it should be quieter considering how much we spent on this refrigerator. I also feel that the produce drawers are too small. I had an older version of this model and those drawers were much more useful.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 22, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 804606.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very nice refrigerator/freezer.
on August 5, 2025
Posted by: JimL67
[This review was collected as part of a promotion.] Our 27 yr old Kitchen Aid died this spring costing more to fix than it was worth so we needed to buy a replacement. After going through our options, we ended up purchasing another KitchenAid French door bottom freezer. Other than the 2+ month wait without a main floor refrigerator/freezer we our now into our second week of ownership. I made the panels myself to match the other kitchen cabinets so was a little anxious that they would fit but slipped them into the trim pieces without ant problems and it looks great. Love the full width French doors as our old one was a side by side. Plenty of space and drawers in the fridge with great LED lighting. Freezer is fine but ice container is a little awkward to get to and some sliding shelves would have been a convenient way to get at frozen items. Otherwise, pleased so far with the purchase
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on May 5, 2025
Posted by: Con1961
from Hastings Ontario
(This review was collected as part of a promotion.) I bought this 6 months ago and Im so happy with it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on April 26, 2025
Posted by: Squeaky Door
[This review was collected as part of a promotion.] Overall, the refrigerator is meeting our needs. The door squeaks, so that is unexpected for how much we paid for this refrigerator.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New fridge better than side by side
on January 16, 2025
Posted by: MBPs3
from Palm Springs CA
[This review was collected as part of a promotion.] The space in the refrigeration is great. I do wish there was a butter compartment. The door squeaks and the repairman said he was not authorized to spray with silicone.the freezer is kind of dark and smaller than I expected. The drawer space is good in the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com