Customer reviews from lg.com
LG - SIGNATURE 22.8 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator with InstaView - Textured Steel
Average customer rating
3.9
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
6
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
1
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for LG - SIGNATURE 22.8 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator with InstaView - Textured Steel
Customer Rating
2
LG can't repair failed compressor
on May 30, 2026
Posted by: SergeyS
from seattle
Functional and feature rich fridge until compressor fails and LG can't repair. Before repair, fridge could not cool enough, but was still usable. After repair (compressor replacement) it is not working at all. It seems compressor is simply not operating since fridge only consumes 30 Watts per hour.
The fridge just turned 6 years old. If it lasted 10-15 I would not be so mad. Can't recommend LG
The fridge just turned 6 years old. If it lasted 10-15 I would not be so mad. Can't recommend LG
Why they advertise 10years warranty on compressor if they can't fix your fridge if compressor fails.
Quality
2
Features
5
Value
1
Response from lg.comBy LG, June 11, 2026
Hello, Sergey. We appreciate you sharing your experience with your LG URNTC2306N Refrigerator, and we understand how much it affects your home when cooling performance changes and a compressor replacement doesn’t restore full operation. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. When cooling doesn’t return after a compressor install, confirming that the vents are clear, the doors are sealing well, and the condenser area has proper airflow can help stabilize temperatures while a technician evaluates the sealed‑system components. These checks also help determine whether the issue is airflow‑related or tied to another part of the cooling system. You can review additional cooling guidance here:
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
5
A Real Conversation Piece
on June 22, 2024
Posted by: roedes
from Egg Harbor Township, New Jersey
[This review was collected as part of a promotion.] We purchased this refrigerator about 4 months ago and it’s a great refrigerator. Both the refrigerator area and freezer compartment are very spacious. It’s very easy to organize the food so that I can readily see exactly what I need without digging around and moving things. The food is kept nice and cold and the ice is made pretty quickly. The refrigerator itself is beautiful and makes a statement in my kitchen.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Super Refrigerator
on June 10, 2024
Posted by: Ed the Legend
This Refrigerator/Freezer is amazing. Perfect Fit in our Executive Break Area.
Written by a customer while visiting lg.com
Customer Rating
4
GREAT BUT HAS PROBLEM WITH THE DOOR OPENING
on June 3, 2024
Posted by: 2TWO
I got the refrigerator as a replacement because mt old one quit working. I brought this model because of the advanced features and technology. It has performed as expected except for the left side door. Sometimes I have to open the left side door first because it hangs up on the right side door. I checked the alignment and thats not the problem. It seems to be the inside door flapper that swings out inside the refrigerator .WELL THAT FLAP HANGS UP ON THE RIGHT DOOR
Written by a customer while visiting lg.com
Posted by: Edrow17
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is what we were wanting, it fits perfect and looks great.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Edrow
Verified Purchase:Yes
We purchased this Refrigerator for the Executive Break Area in our new office downtown Dallas and it looks amazing.
Written by a customer while visiting lg.com
Customer Rating
2
Beautiful design but defective inner construction.
on October 27, 2023
Posted by: dalomo
from guaynabo, pr
Verified Purchase:Yes
Unfortunately, my refrigerator had a recalled compressor unit. At or about the 2 year anniversary it broke down. The compressor was replaced but unfortunately, it never cooled again. Additionally, the circuitry also became defective. I was forced to claim a replacement for the unit.
Pros: Style/Design
Quality
2
Features
4
Value
1
Response from lg.comBy LG, October 30, 2025
Hello. Thank you for sharing your experience with your LG Refrigerator. It’s helpful to know that the compressor recall and subsequent cooling and circuitry issues led to a full unit replacement. Your feedback highlights how important long-term reliability is, and we appreciate you taking the time to detail your experience. For reference, you can explore LG refrigerator support and warranty resources here: https://www.lg.com/us/support/products/refrigerators. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this compressor and circuitry failure issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Great refrigerator when it worked for 13 months.
on June 2, 2023
Posted by: WaFamily of 6
from Wa
Verified Purchase:Yes
Bought this fridge a little over a year ago. Sold on the signature brand. After 13 months it will no longer stay cold, produce ice or keep ice cream frozen. Signature support has not been able to locate a qualified service tech to repair. Going on 3 weeks without a fridge. Cannot recommend this brand
Pros: Style/Design, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 4, 2023
Hi there. Thanks for reaching out. Hopefully you were able to get your fridge fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com