Customer reviews from Samsung US
Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Convection Range with Convertible Double Oven - Stainless Steel
Average customer rating
4.6
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
110
4 Stars
21
3 Stars
2
2 Stars
4
1 Star
4
96%of customers recommend this product.
(
114 out of
119)
Customer Reviews for Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Convection Range with Convertible Double Oven - Stainless Steel
Customer Rating
2
bamboozled. Must Read !
on December 4, 2024
Posted by: Jenn
from RI
First, let me say this stove is not on floor anywhere. so you have to rely on the sales rep and. research. The problem is all of the research and sales rep say that the microwave connects to the stove and when you put a pot on the stove, as long as you get a "bespoke range and microwave". It's called auto connectivity. I purchased both for this feature. This is not the case. LIES!! I feel bamboozled. This was one of the main features I wanted, Then,I was also told about the induction cookware promotion. Great, right? NOPE! I have been chasing Samsung since September ( I was approved for the code.) we are going into Christmas, still nothing. Now let's talk about the range. I do like the induction that's about it, The controls could be better I don't like the sliding method for the oven It does not work and I find myself tapping constantly a it's a huge nuisance. I don't know why they didn't put a number /control pad, or at least the option. in the app. The control panel is extremely sensitive and if you tap it in any way while cooking, it will change the temperature/ setting or turn off. They reconfigured the duo flex so now the top oven. has more room than the bottom oven. I don't like this change. I've had to recalibrate my oven multiple times already. I originally had a duo flex electric range. 0 problems. She still works 9 years later It is currently sitting in my garage. I'm contemplating installing her back and getting rid of the range. Oh, in the microwave didn't work from day 1 I've had to replace. When I was shopping for new appliances, I was on the fence between Samsung and GE. I'm really kicking myself for not going GE. Samsung really dropped the ball on this one.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy Samsung Care, December 5, 2024
Hi Jenn,
It’s really frustrating when expectations based on research and sales advice don't match the reality, especially after you’ve made a purchase based on a specific feature you were excited about, like the auto-connectivity between the stove and microwave. We would love to help and provide clarity.
This Samsung range model can connect to the SmartThings app as well as most Bespoke microwave over-the-range models. Most over-the-range microwave models can detect when heat is generated underneath and this triggers the vent fans to turn on automatically. However, a direct connection between this range and a Bespoke over-the-range microwave is not possible since this range is not equipped with a Bluetooth device.
There are some cooktops (not range) that have this feature (connected cooking) to connect with a range hood (not over-the-range microwave) via Bluetooth. The cooktop model NA36N7755TS and range hood model NK30K7000WS have this feature that automatically syncs fans and lights with cooktop burners. For more context, I have shared a Samsung link below.
A range hood will not pair with a cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01203249/
The control panel is comparable to the touch screen of smartphones that use a capacitive touchscreen. Here are a few reasons why it may feel sensitive:
1. Water or moisture on your hands can change the electrical conductivity, making it difficult for the touchscreen to register touches accurately on the flip side it can also make the control panel sensitive.
2. Moisture as a Larger Contact Area: Wet skin spreads across a larger surface area than dry skin when you touch the screen, allowing for more contact with the screen. This can cause multiple points of contact to be registered, even if you only meant to touch one part of the screen.
While this increased sensitivity can occasionally lead to unintended or excessive screen reactions, it can also lead to quicker and more accurate detection in certain cases — but often with less control. This is why it’s common for touchscreens to be less reliable or unpredictable when wet.
To follow up and get details about the Samsung promotion tied to your purchase of this range, please visit this link https://www.samsung.com/us/support/order-help/ and select Chat with an agent or go directly to this link https://www.samsung.com/us/support/contact-customer-services/
Should you need more assistance with your range and or microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147840196 to help our team pull up your information.
Leo
It’s really frustrating when expectations based on research and sales advice don't match the reality, especially after you’ve made a purchase based on a specific feature you were excited about, like the auto-connectivity between the stove and microwave. We would love to help and provide clarity.
This Samsung range model can connect to the SmartThings app as well as most Bespoke microwave over-the-range models. Most over-the-range microwave models can detect when heat is generated underneath and this triggers the vent fans to turn on automatically. However, a direct connection between this range and a Bespoke over-the-range microwave is not possible since this range is not equipped with a Bluetooth device.
There are some cooktops (not range) that have this feature (connected cooking) to connect with a range hood (not over-the-range microwave) via Bluetooth. The cooktop model NA36N7755TS and range hood model NK30K7000WS have this feature that automatically syncs fans and lights with cooktop burners. For more context, I have shared a Samsung link below.
A range hood will not pair with a cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01203249/
The control panel is comparable to the touch screen of smartphones that use a capacitive touchscreen. Here are a few reasons why it may feel sensitive:
1. Water or moisture on your hands can change the electrical conductivity, making it difficult for the touchscreen to register touches accurately on the flip side it can also make the control panel sensitive.
2. Moisture as a Larger Contact Area: Wet skin spreads across a larger surface area than dry skin when you touch the screen, allowing for more contact with the screen. This can cause multiple points of contact to be registered, even if you only meant to touch one part of the screen.
While this increased sensitivity can occasionally lead to unintended or excessive screen reactions, it can also lead to quicker and more accurate detection in certain cases — but often with less control. This is why it’s common for touchscreens to be less reliable or unpredictable when wet.
To follow up and get details about the Samsung promotion tied to your purchase of this range, please visit this link https://www.samsung.com/us/support/order-help/ and select Chat with an agent or go directly to this link https://www.samsung.com/us/support/contact-customer-services/
Should you need more assistance with your range and or microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147840196 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing speed and heat control.
on November 11, 2024
Posted by: Cuda
from Monroe, WI
I recently upgraded my kitchen with this Samsung Induction Oven, and I have to say, it has completely transformed my cooking experience. If you're looking for speed and precision, this oven is an absolute winner.
Speed: The induction technology in this oven is incredibly fast. Preheating time is almost nonexistent – it heats up so quickly that I can start cooking without the long waits I’ve experienced with my old oven. The cooking process itself is equally speedy. Whether I'm stove top cooking, baking, or even air frying, the heat is delivered quickly and efficiently, cutting down my overall cook times. It's perfect for busy nights when I need to get dinner on the table fast.
Heat Control: The heat control on this Samsung oven is unparalleled. It allows for incredibly precise temperature adjustments, so I can maintain the perfect heat for everything I cook. No more worrying about hot spots or uneven cooking. Whether I'm gently simmering a sauce or searing a steak, the oven responds with pinpoint accuracy, giving me complete control over my cooking. Plus, the smooth, even heat distribution means I get consistent results every time.
Another feature I love is how the induction cooking surface stays cooler to the touch compared to traditional electric stoves. This reduces the risk of burns and keeps the kitchen a little less toasty, even during long cooking sessions.
All in all, this Samsung Induction Oven is a must-have for anyone who values speed, precision, and efficiency in the kitchen. It's truly a game-changer that makes cooking faster and more enjoyable. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice set of features!
on November 8, 2024
Posted by: Baker
Just received new stove and have found out that the pans I thought would work on it, will not. Check your pans prior to buying.
Written by a customer while visiting Samsung US
Customer Rating
1
worst experience with samsung
on November 3, 2024
Posted by: Jmmm
Samsung is not responsible for any warranty.
buy Whirlpool or Frigidaire or other brands that respond to the warranty, do not wash your hands with ridiculous things like cockroaches that damaged the entire system
Other brands do work on any indoor insect, if not, let me know.
buy Whirlpool or Frigidaire or other brands that respond to the warranty, do not wash your hands with ridiculous things like cockroaches that damaged the entire system
Other brands do work on any indoor insect, if not, let me know.
Response from Samsung USBy Samsung Care, November 4, 2024
Hi Jmmm,
We can feel your disappointment with this range. We are here to assist you in any way we can.
We recommend checking the warranty guidelines on the link below:
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NSG6DB850012AA
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147649240), and it will help our team pull up your information.
^Rodel
We can feel your disappointment with this range. We are here to assist you in any way we can.
We recommend checking the warranty guidelines on the link below:
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NSG6DB850012AA
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147649240), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Great addition to the kitchen!
on October 28, 2024
Posted by: Anonymous
from Lincoln Nebraska
[This review was collected as part of a promotion.] Keeps consistent temperature both on the induction top and the oven. We've had it a few months now and love it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
“Not too old, to teach an old lady new tricks!”
on October 28, 2024
Posted by: Dr Mom
from Newport, TN
After replacing a 2 burner propane top with an induction top, in condo out of country, I came home and bought this range. Being, 81, I wasn’t initially happy that the only included instructions were for installing! So, I pursued the internet to help me get “cookin!” After a couple of hours and accidental touching various areas, I succeeded in cooking my first item. We planned to air fry that evening, so again, I played around until successfully finding that feature. Since day one, I am more confident and plan meals and baking with less stress. I am very pleased with my range and highly recommend it.
I only give it 4 stars because there are NO instructions on how to begin using this beautiful range!
I only give it 4 stars because there are NO instructions on how to begin using this beautiful range!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Modern and energy efficient
on October 17, 2024
Posted by: Ckrez
from Newport
[This review was collected as part of a promotion.] My new Samsung induction range has exceeded my expectations. I currently switched from an electric glass top and decided against gas for numerous reasons. This range has such a sleek look to it and blends nicely into my kitchen without looking bulky and messy. The flat top is so easy to keep clean which keeps my room looking tidy at all times. The aesthetic appeal of the ambient lighting is a really nice touch and actually comes in three different settings (cool, warm, natural). This appliance has given my kitchen a very modern makeover.
Cooking on this flat top is amazing compared to my old electric stove. I timed the cooking of eggs and it came to 3 minutes and 10 seconds from the time I turned on the burner to the time the eggs were done. I am so impressed with how fast the pan can heat up. I think this may even be faster than my mom's gas stove and this is also more energy efficient. The burners do not feel hot unless you have a pan directly on top which is a nice safety feature for young kids and pets. Baking with this convection oven also cooks faster than a traditional electric oven and my food gets a crispier finish than I have had in the past. The additional air fryer mode is wonderful as well and frees up the need for an extra appliance cluttering up my counter. The tray divider in the oven is very easy to remove when you need the full capacity for baking. I have not had to clean this yet but the steam self cleaner will make it easier to keep nice without having to scrub it by hand.
The smart features of this appliance have become an excellent tool while cooking. I have many smart devices in my home and I was easily able to add this to my SmartThings app to help life run just a little smoother. I wasn't sure how much I would need this but it has been very helpful when I get sidetracked while cooking. I tend to run laundry or do other chores while my oven is on so the reminder on my phone helps me a bunch. The controls are easy to use and stay hidden while the stove is off. This is just another great feature that keeps the appliance so streamlined and sharp looking.
Overall this Samsung induction range has impressed my family and neighbors. The features go above and beyond compared to the others I have used in the past and I'm so happy with my decision to purchase this model.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Superstar Range
on October 16, 2024
Posted by: Boxmantech
from Berkeley Heights
[This review was collected as part of a promotion.] I enjoy cooking again after years of using electric cooktops. This unit is extremely streamlined and the cooking surface has a durable coating that allows for easy cleanup. The first cook was a grilled cheese sandwich, an easy test. From start to finish, with a crispy, melty, sandwich - under 2 minutes! The pans do all of the work. This range's amazing ability to cook evenly, and quickly is a true culinary dream - there's a boost mode for bringing pasta water to a boil in 1/4 of the time of a conventional electric range.
Let's get to this gem of a dual oven... There is an included air frying tray that has now replaced my counter-top air fryer unit. First up on that were chicken nuggets - in the same time, it allowed them to get super crispy and they weren't all bunched up and there was no need to pause cooking to shake the basket. If you take out the oven divider, this signals the oven to expand it's cooking types to some truly interesting professional methods. I will need to read up on some of those, like Convection+ for my next roast.
Cleanup of the flat surfaces is a breeze.
There is one thing that keeps this from dream range and that is there is no way to start a cook timer like most other items, it may be that I have not how to do that, but short of that, this might be the best, fastest, feature filled range I've ever cooked on. Do not let induction scare you away. It is fast, clean, and highly efficient!
Let's get to this gem of a dual oven... There is an included air frying tray that has now replaced my counter-top air fryer unit. First up on that were chicken nuggets - in the same time, it allowed them to get super crispy and they weren't all bunched up and there was no need to pause cooking to shake the basket. If you take out the oven divider, this signals the oven to expand it's cooking types to some truly interesting professional methods. I will need to read up on some of those, like Convection+ for my next roast.
Cleanup of the flat surfaces is a breeze.
There is one thing that keeps this from dream range and that is there is no way to start a cook timer like most other items, it may be that I have not how to do that, but short of that, this might be the best, fastest, feature filled range I've ever cooked on. Do not let induction scare you away. It is fast, clean, and highly efficient!
I would recommend this to a friend!
Written by a customer while visiting The Insiders