[This review was collected as part of a promotion.] Terrible. Broke within a month. Service has been terrible. Took almost a month to get someone to come out. The automated calling for scheduling and reminders of the "platinum" service is customer poor at many levels. It feels like "coal" level service. Then when the repair person came out, he pulled it out, spilled water from the melted ice all over the floor and then left saying he needed to order parts. He's coming back in a a few weeks. Not hopeful.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, December 7, 2023
Hi Kbooth86, We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275912678. We look forward to speaking with you. Marie Q