Customer reviews from kitchenaid.com
KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Average customer rating
4.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
81
4 Stars
17
3 Stars
3
2 Stars
5
1 Star
6
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for KitchenAid - 18 in. 29-Lb. Built-In Icemaker - Stainless Steel
Customer Rating
1
Horrible. Absolutely Horrible
on February 9, 2023
Posted by: HorribleExperience
from Orlando
Had this installed from my builder, and it has been an absolute disaster. Didn't work one day. Had 5 repair visits which resulted in no fix. They eventually had me wait for 2 months to get a new machine, which just delivered. Guess what.. this one doesn't work either.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 14, 2023
Thank you for sharing your experience with us, HorribleExperience. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 257680.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Doesn’t make ice
on February 7, 2023
Posted by: Brian A
from Hilton Head Island, SC
[This review was collected as part of a promotion.] Nothing but trouble with this product. Makes a lot of whoshing noise when it is operating correctly, which unfortunately is not often enough. Had it serviced once about two months ago for not making ice and it is once again not making ice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 10, 2023
Thank you for sharing your experience with us, Brian A. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 255553.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent Product
on December 19, 2022
Posted by: Nick5900
from Memphis, TN
[This review was collected as part of a promotion.] Excellent product but would have been advisable to know that a pump is needed with the appliance for installation.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great new machine
on December 15, 2022
Posted by: beagle
from TX
[This review was collected as part of a promotion.] Installed flawlessly in the old machine space and is making beautiful ice.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A Great Replacement
on December 10, 2022
Posted by: Jim CS
from Texas
[This review was collected as part of a promotion.] Buying the KitchenAid ice maker was a good purchase. We always have ice,it is very quite and easy to operate. This was a great replacement from our old machine.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchen aid icemaker
on November 15, 2022
Posted by: Side kick
from Mississippi
[This review was collected as part of a promotion.] No problems. Very easy to install and had ice quickly.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Works Great - Quality Not as Good as Older Machine
on October 10, 2022
Posted by: Icefordays
[This review was collected as part of a promotion.] I bought this machine to replace my older (2007) KitchenAid 18" automatic ice maker. Upon delivery of the appliance, I noticed the packaging was rather beat up so I gave the appliance a good look over and only found a minor dent to casing that would be hidden in the cabinet, so I decided to keep it since supply of these is very low right now. However, I did notice that the front door quality was not nearly equal to my old machine. The upper outer corners of the door are unfinished and very sharp and also the handle looked like something that belonged on a roll around tool chest. Fortunately, the old door was easily swapped on to the new machine with finished corners and a much nicer handle that matches all of my other KitchenAid appliances. I also had to swap the door liner from the new door to the old door due to a magnet that is embedded in the liner that activates the internal light as well as the "Door Open" alarm. Also due to the rough handling of the machine during shipment, I noticed the pump on the bottom of the water tray had popped out (see attached picture). It was easy enough to reinstall. The rest of the components of the machine appear to be in good condition. Otherwise, once plugged in, the machine is working great so far.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good ice and quick recovery
on October 5, 2022
Posted by: Don W.
from CLW FL.
[This review was collected as part of a promotion.] This is my 4th one in 22 years I really like them .
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com