We’re sorry to hear about your experience and understand how frustrating spills during pouring can be. For improved results, we recommend pouring slowly with the lid fully secured and aligned with the spout, as well as ensuring the carafe is not overfilled; for the scoop, placing it securely in the lid groove may help prevent it from loosening when opened, and the over ice feature automatically adjusts the brewing process to brew a smaller, highly concentrated amount of hot coffee. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #[8901025260 so we can provide additional support and review your unit. Thank you for your feedback—it helps us enhance future designs and overall user experience.

We’re glad to hear you’ve enjoyed Cuisinart coffeemakers over the years and that you’re pleased with the coffee taste and over-ice feature, though we’re sorry for the concerns with leakage and the difficulty finding a replacement carafe. For best performance, we recommend ensuring the carafe is properly aligned to help prevent leaks, and we do offer replacement parts; however, some items like carafes may be temporarily out of stock, so we encourage checking back for availability. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist in locating the correct replacement and provide further support. Thank you for sharing your feedback, as it helps us improve future models and offerings.