Customer Reviews for Govee - 100ft White Permanent Outdoor String Lights Pro
Customer Rating
1
UNHAPPY CUSTEMER
on September 3, 2024
Posted by: Kyle
from Stockton, California, United States
I bought the Govee pro. I am trying to figure out how to install them but they give you absolutely no info to help. The parts list on the box list a total of five items but when you open the box there are a bunch of parts but nowhere does Govee tell you what they are or what they are for. They put together this whole kit and give you no info on how to install it.
I bought these in hopes of no longer needing to install Christmas lights every year I got the pro version and knowing it says it can go up to 150 feet without a module but unfortunately when trying to add just one additional strand making it 7 it will not work and my total feet was not even 120 feet support could not figure out why I'm still waiting on a refund
Response from govee.comBy Govee, September 3, 2024
Dear customer, if you buy more than one set of pro version of permanent lights, and connect more than 6 segment, you need to go to light- setting- number of segments, chagne it, e.g, connect 7 segments, choose 7. Meanwhile, the normal version of the permanent light strip is not compatible with the pro version of the light strip, so it won't work. Our pro version of the extension light string will be available around December 15. Thank you for your feedback, if your problem has not been properly resolved, you are welcome to contact us at support@govee.com and we will try our best to solve the problem for you.
I give this 3 stars because they don't include enough clips and the hardware is super cheap. I already have to reattach multiple lights. I cleaned my soffits before installing, but Texas has a humid climate. I would buy more clips and better stainless hardware before you install on a 2 story home.
The products are great, and the service is fantastic however the app The products are great, and the service is fantastic however the app is a bit of a different story. It is a bit difficult to navigate (however I am an apple homekit user) and govee is a lot different and not native to homekit and the matter function is very basic. There is very little instructions for using it as well even YouTube offers little help.is a bit of a different story. It is a bit difficult to navigate (however I am an apple homekit user) and govee is a lot different and not native to homekit and the matter function is very basic. There is very little instructions for using it as well even YouTube offers little help.