After years of using a boxer’s cheap sandwich maker, we finally decided to upgrade. It took reading the instructions to understand how to free the top grill to press the sandwich evenly… something the old grill just wasn’t capable of doing! Then we saw the two sides can open as independent grills! That’ll be great when we done want to pull out the full-size electric griddle.
There are more expensive units with digital controls, but this’ll do the job just fine!
First cook, great. Second one, stopped working halfway through cooking.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 19, 2026
We’re very sorry to hear your unit stopped working so quickly and understand how frustrating this must be. Before considering a replacement, we recommend checking that the appliance is properly plugged in, that the power outlet is functioning, and that all components are securely in place, as some models have safety interlocks that prevent operation if not fully assembled. If the unit remains unresponsive, we’d like to help troubleshoot or review replacement options. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900530596 so we can assist you directly, and you’re also welcome to visit Cuisinart.com for other models that may suit your needs.
I bought another brand and wasn’t happy with it. So I started searching again and found the Cuisinart brand. I have other Cuisinart products and trust the brand so I purchased this one. I am so happy I did. Everything I have made using it has turned out delicious and I look forward to finding more recipes to make. Another plus, clean up is a breeze! Highly recommend this product.
This is the best tool for the kitchen. I got one when I got married, move out of the country 10 years latter and took it with me, 5 years later moved back to USA and was not able to bring it back eve though it worked perfectly, I purchased a new one as soon as I could. I can live without a microwave but not without this.