Customer reviews from hp.com
HP - OmniBook 5 Laptop Computer 14" 2K Touch Screen Snapdragon X Plus 32 GB - Glacier silver aluminum
Average customer rating
3.9
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
17
4 Stars
3
3 Stars
1
2 Stars
3
1 Star
4
50%of customers recommend this product.
(
4 out of
8)
Customer Reviews for HP - OmniBook 5 Laptop Computer 14" 2K Touch Screen Snapdragon X Plus 32 GB - Glacier silver aluminum
Posted by: Sheila
Verified Purchase:Yes
I had the laptop in a soft shell case and my son knocked the case off the back of the couch and the screen was damaged. The cost of replacement was over half the cost of the laptop. I'll be buying a new more heavy duty laptop. Computer is not durable.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Kawasaki, Japan
Verified Purchase:Yes
I bought this notebook for private use and found it very reliable and comfortable to used. Love the designed and touchscreen features the brightness of the displayed in incredible I would recommend it to anyone who want a new and improved HP laptop.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, August 18, 2026
Hi Vinny, thank you for sharing your 5-star review! The OmniBook 5's reliability, comfort, and touchscreen experience is definitely great. It's wonderful to know that the bright display and thoughtful design have made such a positive impression. Thank you for choosing HP!
Written by a customer while visiting hp.com
Posted by: KaceyLan
Verified Purchase:Yes
It gets really hot and the fan very loud when doing very few tasks simultaneously and it lags and freezes a lot also.
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 30, 2026
We appreciate you bringing this to our attention, and we apologize for the disappointing experience with lag and fan noise. Please connect with our support team so we can look into this for you and ensure your device is running at its best! https://www.hp.com/us-en/shop/cv/returnsandexchanges
Written by a customer while visiting hp.com
Customer Rating
2
Great physical product; but plagued with issues that made Windows unusable and returned it!
on July 21, 2026
Posted by: Caleb’s
from Florida
Verified Purchase:Yes
Sent it back
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 29, 2026
Hi Caleb, thank you for sharing your experience. We are very sorry that software performance issues impacted your use and led to a return. Delivering a reliable experience is top priority for us, and we appreciate your feedback.
If you decide to give HP another look in the future, please reach out to our team - we’d love to help find the right fit for you: https://www.hp.com/us-en/shop/cv/returns-exchanges
If you decide to give HP another look in the future, please reach out to our team - we’d love to help find the right fit for you: https://www.hp.com/us-en/shop/cv/returns-exchanges
Written by a customer while visiting hp.com
Customer Rating
2
Incompatible processor for Adobe Adobe Photoshop Elements and Premier
on July 17, 2026
Posted by: Anonymous
from Alaska
Verified Purchase:Yes
My new HP Omni 5 laptop's processor is incompatible to run Adobe Photoshop Elements and Premier that functioned on my older HP PC laptop. Never recived directions when I asked to return it to HP. Very disappointing!
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 20, 2026
Hi Fred! We are incredibly sorry to hear about your experience with your software compatibility and the delay in receiving your return instructions. This is certainly not the standard of service we aim to provide at HP, and we completely understand your frustration.
We want to make this right as quickly as possible. Because the HP OmniBook 5 features a Snapdragon® processor with ARM architecture, certain legacy applications may require specific system configurations to run as expected. Our Support team is reaching out to you directly to help process your return and get you into the right device for your needs. You can also manage your request directly anytime at our Returns & Exchanges portal: https://www.hp.com/us-en/shop/cv/returnsandexchanges
We want to make this right as quickly as possible. Because the HP OmniBook 5 features a Snapdragon® processor with ARM architecture, certain legacy applications may require specific system configurations to run as expected. Our Support team is reaching out to you directly to help process your return and get you into the right device for your needs. You can also manage your request directly anytime at our Returns & Exchanges portal: https://www.hp.com/us-en/shop/cv/returnsandexchanges
Written by a customer while visiting hp.com
Posted by: Robin 5
from FL
Verified Purchase:Yes
Its OK, Its not what I understood the laptop was going to be from its discription
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, July 30, 2026
Hi Robin, we’re sorry to hear your new laptop wasn’t quite what you expected based on the description! We want to make sure you have the best experience possible, so please feel free to reach out to our support team if you need help finding the right setup or have any questions.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Morningside, MD
Verified Purchase:Yes
I love this computer. It is much faster than my Chromebook. Love using copilot on the computer.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, April 20, 2026
We're glad you’re loving the OmniBook 5! Copilot is a game-changer for staying productive, and we're happy to see it's making a difference for you. Thank you for choosing HP! 💙
Written by a customer while visiting hp.com
Posted by: Phoenix Rising Counseling
from Green Bay, WI
Verified Purchase:Yes
I love it so far! The touchscreen option is so efficient!
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, April 20, 2026
We are so glad the touchscreen is making your work more efficient! Thank you for choosing HP and for sharing the positive energy! 💙
Written by a customer while visiting hp.com