Customer reviews from hp.com
HP - Essential All-in-One Computer 27" FHD AMD Ryzen AI 7, 16 GB;512 GB SSD - Jet black
Average customer rating
4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
30
4 Stars
7
3 Stars
3
2 Stars
6
1 Star
5
67%of customers recommend this product.
(
10 out of
15)
Customer Reviews for HP - Essential All-in-One Computer 27" FHD AMD Ryzen AI 7, 16 GB;512 GB SSD - Jet black
Posted by: Carolyn in Wisconsin
from Sparta, WI
Verified Purchase:Yes
Great computer. Loads Windows very fast when turning on. Graphics and sound are great. I like the large screen and the small space this takes up. Seems to stay cool (my old laptop was starting to easily overheat and then did not function properly--delay with keystrokes the longer it was on). The only thing that is not as convenient on this All-In-One is the plug-ins for USB, etc. are in the middle back. I have this close to the wall and that is a bit unhandy to do backups to a flash drive or plug in my wireless keyboard to charge but I can deal with it. For anyone wondering as I was, you have the ability to move the screen higher or lower for desired height. I'm short and do not like looking up too high! Overall, I am really enjoying this computer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: GRANNY 8
Verified Purchase:Yes
I love it, it was more than what I expected. Quality is really good I love all the features I would recommend it to my friends and family.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Susan Peter
Verified Purchase:Yes
Fun and wonderful!!! I am "of a certain age" and was nervous as could be about "graduating" to a fancy new computer. No need to have been in a panic as it's a delight! While I still have things to learn about it, I love using it and exploring. A real treat!
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
2
Misleading, a bit slow, bad default settings that try to sell you things you don't need
on December 28, 2025
Posted by: User Tom
from Florida, NY
Verified Purchase:Yes
Misleading description of the processor speed. "AMD Ryzen AI 7 350 (up to 5.0 GHz)" makes it seem like the chip runs at a 5 GHz clock speed but when you look at the system specs, the clock speed is only 2.0 GHz. My 8 year old Win 10 HP computer runs at 2.8 GHz. So chips are slower now? The computer boots up slower than my Win 10 machine...guessing it's the AI functionality that's creating some lag. Also there are so many default settings that have to be turned off, quite annoying getting constant pop-ups for suggestions even while letting the computer sit idle. If it weren't for the fact that software makers won't support Win 10 anymore, the Win 11 machine wouldn't provide any benefits over my Win 10 machine.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: J9ulian
from NC
Verified Purchase:Yes
For the price I paid , this is an excellent computer . It meets all my requirements for everyday work. This is not a fancy machine , with advanced add-ons. However, it is the best in term of price and performance in the group.
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
1
It didn’t work and I don’t believe that it was new. I think it’s was a poor choice. I think not new
on July 4, 2025
Posted by: Anonymous
Verified Purchase:Yes
I do not think that this computer was new
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: JAS5
from San Antonio Texas
Verified Purchase:Yes
So far so good with my HP I enjoy the color sound quality could have been a little bit better but I will pick up some speakers and definitely wireless keyboard and mouse
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Momma Lyny
from 2320 HIGHWAY 81
Verified Purchase:Yes
I really like my new HP computer; the screen is so much bigger than my old computer and it starts up so much quicker. My daughter got it all set up for me and she is a whiz at doing that! Thanks HP for the new computer!
I would recommend this to a friend!
Written by a customer while visiting hp.com