Customer reviews from jbl.com
JBL - Refurbished Excellent - Flip 7 - Portable waterproof and drop-proof speaker - 2025 - Black
Average customer rating
4.2
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
142
4 Stars
13
3 Stars
11
2 Stars
13
1 Star
22
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Refurbished Excellent - Flip 7 - Portable waterproof and drop-proof speaker - 2025 - Black
Customer Rating
5
on October 12, 2026
Posted by: swank
it's a Christmas present I don't know yet, I haven't used it, but she likes somebody else's flip 6
Written by a customer while visiting jbl.com
Customer Rating
1
Won’t charge
on October 8, 2026
Posted by: NoNickname12
Took it to the beach once and now it won’t charge. Cleaned the charging port, used a hair dryer on it, and even put it in the fridge. Tried 4 different USB-C cords and none of them will charge the speaker.
Response from jbl.comBy Customer Support, October 8, 2026
We appreciate your feedback. Thank you for providing those details and for all the troubleshooting steps you've already taken. I understand how frustrating it is that the speaker will no longer charge. We want to work with you directly to resolve this, so please check your email.
Written by a customer while visiting jbl.com
Customer Rating
1
on September 27, 2026
Posted by: Audrey_Glick
from Waco TX
I bought this about two weeks ago, and when I first got it the reduce volume button did not work, it would turn it down and without touching it it immediately would turn back up to the volume it was at. And when I have it connected to my tv or phone sometimes it would randomly stop playing like cut in and out. I’m not sure what’s wrong with it, this is my second JBL Flip 7 and my first one I didn’t have issues with. This one I have had issues here and there with it, and would like to get it fixed if I can.
Response from jbl.comBy Customer Support, September 28, 2026
Thank you for bringing this to our attention. We'd like to work with you directly to address and assist with the issues you're having with your JBL Flip 7. Please contact our Customer Support team for further assistance at support.jbl.com
Written by a customer while visiting jbl.com
Customer Rating
3
I love the speaker but battery is bad
on September 19, 2026
Posted by: Kk727
I really enjoy the speaker and how you can s
Personalize it. But the battery life is horrible and I don’t know if it’s just mine but sheesh. I mean I can’t even take 2 showers and it dies
Personalize it. But the battery life is horrible and I don’t know if it’s just mine but sheesh. I mean I can’t even take 2 showers and it dies
Written by a customer while visiting jbl.com
Customer Rating
3
Not exactly what I ordered
on September 17, 2026
Posted by: Es G
I bought a customized speaker for my son. The quality of the product is great I really like JBL products. The only issue with it is the color. I customize the speaker and the design was exactly what I order but the colors are not even close to the ones I have chosen.
Response from jbl.comBy Customer Support, September 17, 2026
Thanks for bringing this to our attention. We’d like to work with you directly to help resolve this issue with your unit. Please reach out to our customer support team here for further assistance: https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
1
Poor battery life
on September 5, 2026
Posted by: Denny25
The personalization was a perfect surprise for my husband. This speaker is not what I was expecting from JBL at all. The max battery life in this speaker is 2hours max. Even though it says 12-14 hours that is certainly not the case. Basically a cool looking paperweight at this point. Do better JBL.
Not worth the price
Response from jbl.comBy Customer Support, September 5, 2026
Thank you for bringing this to our attention. We'd like to work with you directly to address your issue with your JBL Flip 7, please contact us directly at https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound
on September 2, 2026
Posted by: Bearjr
from Maine
It has really great sound, good bass. Only downside is the battery life. But, I can understand with using the volume loud it would have a tendency of dying a little bit quicker. Overall, I really like the color, and size and sound. Would purchase again!
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn't work?
on September 2, 2026
Posted by: ol226
Bought this a few months ago and is super cute but doesn't work at all. Doesn't charge or turn on, so I'm a bit confused since I own other JBL speakers that work perfectly fine. Not sure what's going on...
Response from jbl.comBy Customer Support, September 2, 2026
We’d like to work with you directly to help resolve this issue with your unit. Please reach out to our customer support team here for further assistance: https://support.jbl.com/
Written by a customer while visiting jbl.com