Customer reviews from oxo.com
OXO - Brew 9 Cup Coffee Maker - Black
Average customer rating
4.4
(455 Reviews)
Rating breakdown 455 reviews
5 Stars
302
4 Stars
81
3 Stars
33
2 Stars
23
1 Star
16
97%of customers recommend this product.
(
254 out of
263)
Customer Reviews for OXO - Brew 9 Cup Coffee Maker - Black
Customer Rating
2
Strong plastic smell
on August 26, 2025
Posted by: Claire K.
[This review was collected as part of a promotion.] Sadly, entire unit smelled heavily of plastic and the coffee tasted like plastic as well! Had to send it back.
Written by a customer while visiting oxo.com
Customer Rating
1
Coffee tastes like chemicals
on August 27, 2025
Posted by: Jacquie B.
I have washed all the parts numerous times, and have ran water and coffee through it maybe 10 times. And it STILL smells and tastes like plastic chemicals. I will be returning it.
Written by a customer while visiting oxo.com
Customer Rating
5
Residual Water Reservoir Moisture After Coffee Making
on August 27, 2025
Posted by: D D.
[This review was collected as part of a promotion.] Great- with the exception that the water reservoir after making coffee is all clouded up with moisture. This is my 3rd OXO coffeemaker (current one replaced defective one), and this did not happen with the previous coffee makers. My work around is to open lid to reservoir to eliminate any residual moisture.
Written by a customer while visiting oxo.com
Customer Rating
3
Love it, but high tech features don't last
on May 12, 2026
Posted by: Kaitlyn
We've had our OXO unit for about 9 years - the carafe sensor (ensuring the carafe is placed correctly. before brew) just stopped working making the rest of unit worthless.
We've tried some magnet hacks and general resets (which worked a time or two) but now are not kicking anything into gear. This seems to be a common issue based on online available troubleshooting - but there are no replacement parts or other options beyond get a new one.
Written by a customer while visiting oxo.com
Customer Rating
1
Coffee tastes like chemicals
on April 2, 2026
Posted by: Joshua O.
As many others have mentioned in the reviews, the coffee flavor is very bad because it is mixed with a chemical taste. It seems the rubber used inside is the cause.
Written by a customer while visiting oxo.com
Customer Rating
4
Leaks
on April 1, 2026
Posted by: Anonymous
I like the coffee this maker brews. Only problem is it leaks when brewing around the edges of top of pot always. No
matter how you situate the pot.
matter how you situate the pot.
Written by a customer while visiting oxo.com
Customer Rating
1
Defective machine
on March 4, 2026
Posted by: Anonymous
We just received our new OXO 9 cup coffee maker and, unbelievably, it’s defective. Very disappointing experience given the Wirecutter rating.
Written by a customer while visiting oxo.com
Customer Rating
2
There’s rusty screws inside!
on January 23, 2026
Posted by: Rusty J.
Brews great coffee but I was recently horrified to find two rusty metal screws under the “shower head” at the top of the brew basket. I am surprised by the choice to use metal screws in a spot that’s perpetually wet! I emailed o o about this, requesting replacement parts, but they’ve ghosted me. Not a great experience so far!
Written by a customer while visiting oxo.com