Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB S931U Unlocked - Blueblack
Average customer rating
4.7
(6,001 Reviews)
Rating breakdown 6,001 reviews
5 Stars
4,702
4 Stars
991
3 Stars
207
2 Stars
48
1 Star
53
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB S931U Unlocked - Blueblack
Customer Rating
4
Wonderful upgrade to the Galaxy s25
on October 3, 2026
Posted by: Qwerty10y
[This review was collected as part of a promotion.] I choose the Galaxy s25 over multiple devices. I loved the design, colors and the way the phone feels. Im mostly just a light user, but I keep discovering new features that help me enjoy the phone. Customization has also been a nice surprise. After weeks of debating I'm glad I chose the s25.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 3, 2026
Posted by: CheleRae
[This review was collected as part of a promotion.] I chose the Galaxy S25, I have always like the S series and this one is no different. Easy set up with smart switch and the new features are great. Size and weight with a slim case are perfect for me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fastest phone I've ever had
on October 3, 2026
Posted by: Hangfire
[This review was collected as part of a promotion.] I chose the Galaxy S25 because it was less expensive than the I-phones and had a faster processor! I love the vivid screen colors. The AI that is built in is fantastic. I can search for anything with just a picture.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 for the win
on October 2, 2026
Posted by: AnGrYBaKeR
[This review was collected as part of a promotion.] I chose galaxy S25 for my phone. This phone has far exceeded my expectations. The camera is unbelievable, the quality of my pictures now are excellent. You have to own an S series samsung android phone to know the quality they provide. It's an all in one, one stop shop, my everything. I cant imagine life without my S25.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality and product
on October 2, 2026
Posted by: prayerwarrior1980
[This review was collected as part of a promotion.] I chose the Galaxy S25 because of my studies in cybersecurity. Android just works better. And of all the android devices, Samsung is the best. Couldn't do my job without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A lot to like but just too many issues
on October 2, 2026
Posted by: Disappointed
[This review was collected as part of a promotion.] I chose this phone because I'm an Android guy and my Pixel died after 1.5 years so I was looking to try another brand. I've had so many issues. I had to tweak the settings to keep it from freezing up. The battery is awful. I have to plan my days around being near a charger. It often overheats. Text messages fail to send.
That said, I love the design. The camera is great. The interface is great. I love the Samsung credit card in my Samsung wallet.
When this phone is working properly and has a full charge, I really love it. Those times are just too few and far between. Regret this purchase.
Value
2
Response from Samsung USBy R&R Team, October 5, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how disappointing it can be when your device is not operating as intended or expected. We have provided links to resources to help you with the freezing, battery life, and text messages at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The s25 has good video editing poor battery life.
on October 2, 2026
Posted by: Chance
[This review was collected as part of a promotion.] I chose the galaxy s25 upgrading from my A56, I thought it would be a good upgrade and dont get me wrong it was with Ai and video editing, however the battery life is minimal, and the memory fills up faster then any phone ive ever had, I switched all my apps abd data from my A56 to my s25 and all of a sudden the memory went from 19gb used to 90 gb and the memory on my A56 was only 60 gb used, I also got the galaxy watch 8 (recomended) got the s26 ultra for my gf and the s26 for my son the s26 256gb is also recomended.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE MY ANDROID BY SAMSUNG
on October 1, 2026
Posted by: Mikey1
[This review was collected as part of a promotion.] I love my Samsung S25 I use it daily to play games,watch movies,check the weather,events that I scheduled on my calendar,check date or time and I chose this phone because it was the latest Samsung phone that was available at the time.
Value
5
Written by a customer while visiting Samsung US