Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB S931U Unlocked - Blueblack
Average customer rating
4.7
(6,002 Reviews)
Rating breakdown 6,002 reviews
5 Stars
4,703
4 Stars
991
3 Stars
207
2 Stars
48
1 Star
53
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB S931U Unlocked - Blueblack
Customer Rating
4
I havevenjoyed my phone for the many years I .
on September 24, 2026
Posted by: Nanajoy
[This review was collected as part of a promotion.] I choose Samsung because of the quality service they provide. I also own a Samsung TV..I am also interested in the watch. As a senior citizen it is gratifying to me to trust your service.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
My phone is absolutely trash!!!
on September 24, 2026
Posted by: Stormy912
[This review was collected as part of a promotion.] Although I purchased a brand new phone, I think I was sent a refurbished phone. My phone is very sensitive to the touch and I am unable to wrote a text message continuously without extra letter popping up or blue lines striking through my text. It will delete my messages from a simple touch from my fing we r, add emoji to text messages, every thing just go Jay wire. It happens randomly, but often enough that I find it difficult to utilize my phone. I contacted tmobile and they did some troubleshooting over the phone. Of course the issue stopped for a couple of days and I have still been having the problem. I just don't have the time to call Tmobile and sit with them on the phone regarding this issue, everything it occurs. I should have been issued a new phone. It really sucks because this phones are so expensive. So my rating is a big fat ZERO for my phone because it has been nothing but trash since I purchased it
Value
1
Response from Samsung USBy R&R Team, September 25, 2026
Hello Stormy912, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We completely understand how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team for your convenience. These experts can offer troubleshooting assistance through chat at your convenience, and review all options available to you for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 24, 2026
Posted by: Galaxy
[This review was collected as part of a promotion.] This new device offers a remarkable experience with its refined design and intuitive interface. Users will appreciate the vibrant display that brings every visual detail to life with stunning clarity. Its advanced camera system captures moments with impressive precision, making photography feel effortless for everyone. Furthermore, the long-lasting battery ensures that the experience remains consistent throughout even the busiest days. It is truly an exceptional piece of technology that sets a high standard for modern mobile communication.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Get yours ASAP!!!!
on September 24, 2026
Posted by: Switch
[This review was collected as part of a promotion.] I wish I chose to switch back to Samsung sooner. This is the best phone I've had since my last Samsung and I recall now why I loved their products. It's fast and has so many amazing and helpful easy to use features. Do yourself a favor and grab your own now!!!!
Value
5
Response from Samsung USBy R&R Team, September 25, 2026
Hey Switch, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear that you are having such an amazing experience with your device every day, and that it feels so easy to use. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone that I have owned yet.
on September 23, 2026
Posted by: BHorne
[This review was collected as part of a promotion.] I have owned many phones over the years and just about every brand that makes them. The Samsung Galaxy s25 is the best out of all of the ones that I have owened so far. The camera takes great pictures and is easy to use. The AI is an awesome installment. I love everything about it. The next phone I chose will definitely be a Samsung Galaxy or Fold.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung S25
on September 22, 2026
Posted by: Babygirl
[This review was collected as part of a promotion.] It is a very durable phone, at least on the outside. I am a very clumsy person and over the course of a year I have dropped this phone a million times In a million different ways and it only has a few dings on it although I will say the inside is not as durable as the outside. It's made it difficult when it dies but other than that my camera quality, sound, video quality is all better than any previous phone I've owned.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, battery declining after 6 months
on September 21, 2026
Posted by: Jawesome
[This review was collected as part of a promotion.] Great phone, no huge issues. Battery is declining in the past few months. Vibration feature is weak.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25... what you see is what you get
on September 20, 2026
Posted by: MojoJojo88
[This review was collected as part of a promotion.] Originally... I chose a different device. The flip 7. But through a series of unfortunate events I ended up with the basic s25. Runs and functions just like every other s series model I have ever used. Would I recommend? Sure. But I also wouldn't go out of my way to do so
Value
4
Written by a customer while visiting Samsung US