Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB S931U Unlocked - Pinkgold
Average customer rating
4.7
(5,549 Reviews)
Rating breakdown 5,549 reviews
5 Stars
4,343
4 Stars
919
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB S931U Unlocked - Pinkgold
Customer Rating
5
I love my S25
on April 5, 2025
Posted by: xaradiax
[This review was collected as part of a promotion.] I love all of the new features this phone has and the guidance given for all features. This is helpful to me because I am not phone savvy anymore. There is seamless action across apps. The now brief is great to get your day started or a midday weather check or late night YouTube adventures.
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi Xaradiax, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear that you are loving all of the enhanced features of your phone, and finding it so easy to use with these capabilities. Please, reach out to us again in the future at any time with questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Built Like a Beast, Shoots Like a Pro
on April 5, 2025
Posted by: Sycton
[This review was collected as part of a promotion.] As someone who spends most of the day in a machine shop, I needed a phone that could handle the heat — literally and figuratively. The Samsung S25 doesn’t just meet expectations, it crushes them.
This thing is a powerhouse. Between dusty conditions, loud machines, and greasy hands, the S25 keeps working flawlessly. I can jump between messages, photos, and part files with seamless actions across apps, and not once has it lagged or slowed down.
The camera quality is incredible, even in tricky shop lighting. Whether I’m documenting a precision job or snapping quick pics of tools or setups, the results are sharp and vibrant. And the audio eraser feature? Game-changer. Now I can record videos with clean sound even when the machines are roaring in the background — no extra editing needed.
Responsive, rugged, and refined — the S25 has earned its place in my daily workflow. It’s not just a phone. It’s the ultimate tool in my pocket.
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi Sycton, thank you for your feedback on your Samsung Galaxy S25. We absolutely love to hear that you are so pleased with the usage of your new phone, and are finding it so useful for the features of Galaxy AI for your louder work environment with videos. We hope you'll reach out to us again in the future if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone has a good smallish phone size.
on April 5, 2025
Posted by: Lizardman
[This review was collected as part of a promotion.] Good battery good display good phone size the only con is the AI features
Value
4
Response from Samsung USBy R&R Team, April 9, 2025
Hey there Lizardman, thank you for your feedback on your Samsung Galaxy S25. We are so happy to hear you are overall pleased with the usage of your device. We have provided a link to the full device manual to help you with the features of Galaxy AI and how to align them to your needs and preferences. We have also shared a link to the Samsung Support Team to help you with any questions you may have and best align the device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features!!!
on April 4, 2025
Posted by: Kmarie
[This review was collected as part of a promotion.] This Samsung S-25 phone is absolutely amazing!! The features on it are such as the audio eraser is top notch!! So convenient to be able to edit your own videos & remove unnecessary noises or distractions out of your videos wherever you want is top of the line amazing!! The picture quality is flawless & I'm in love with my new device!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Login slow
on April 4, 2025
Posted by: Shermy
[This review was collected as part of a promotion.] I like the phone pretty well. The time from turning on the phone to the time it takes to getting to the home screen is painfully slow. I had a S10+ was a lot quicker.
That is my only complaint.
That is my only complaint.
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hey there Shermy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We love that you are so pleased with the capabilities and usage of your phone. We hope you are also enjoying the exploration of the features of Galaxy AI. We have provided links to resources to help you with this experience, and align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Consistent, but not dual apps confusing.
on April 4, 2025
Posted by: Maddie
[This review was collected as part of a promotion.] Now brief and descriptions of apps were helpful. Don't like how there are many different ways to upload apps.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Hey there Maddie,
Thanks for taking the time to share your experience with using the Samsung Galaxy S25. We appreciate your feedback. We would love nothing more than to help you with your apps, however, we need a bit more information regarding what you may be experiencing with your device before we can do so. Without having more details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for choosing Samsung!
- Debra
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https://www.samsung.com/us/smartphones/galaxy-s25/
Thanks for taking the time to share your experience with using the Samsung Galaxy S25. We appreciate your feedback. We would love nothing more than to help you with your apps, however, we need a bit more information regarding what you may be experiencing with your device before we can do so. Without having more details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for choosing Samsung!
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
4
An amazing phone 10/10
on April 4, 2025
Posted by: ChaoticMess
[This review was collected as part of a promotion.] I switched from a pixel to the galaxy s25 and it is amazing. I kept running into issues with my old phone but this galaxy has been nothing but amazing. I love the camera on it. The zoom is insane. Plus the battery is awesome. I love the adaptive charging feature.
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hi there ChaoticMess, we appreciate your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are so pleased with your new find, and falling all of the features and usage to be so amazing. We have provided a link to the full device manual to help you explore additional features of Galaxy AI, and to the Samsung Support Team to help answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
A Great New Phone
on April 4, 2025
Posted by: Asbiorn
[This review was collected as part of a promotion.] I recently upgraded from the Samsung Note 20 Ultra to the Samsung S25. While the screen size difference is taking some getting used to, I am really enjoying the new phone. The phone is quick, much faster response times, and seamless actions across apps. The camera is greatly improved; and I am liking a lot of the new features, like the Audio Eraser or the Sketch to Image.
Value
5
Written by a customer while visiting Samsung US