Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB S931U Unlocked - Pinkgold
Average customer rating
4.7
(5,546 Reviews)
Rating breakdown 5,546 reviews
5 Stars
4,341
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB S931U Unlocked - Pinkgold
Customer Rating
4
Good phone just slow
on August 10, 2026
Posted by: Acewild
[This review was collected as part of a promotion.] Overall a awesome accept for the fact that sometimes the phone won't dial out to make calls so if I had a emergency I would repeatedly have to keep dialing the number before it connects
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest value of your money
on August 10, 2026
Posted by: Rubenro
[This review was collected as part of a promotion.] I always since Samsung Galaxy been out for sale I been buy because the features and the price are exelente.
I fully recommend 👌
I fully recommend 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent screen and programming
on August 10, 2026
Posted by: andy90210
[This review was collected as part of a promotion.] I chose the S25 after upgrading from the A series.
I use my S25 for everything from Dex on a pc, to the AI in gallery.
I'm very happy with the phones performance and charging speeds.
Coming from the A series, I'm glad I made the switch to the S series.
I use my S25 for everything from Dex on a pc, to the AI in gallery.
I'm very happy with the phones performance and charging speeds.
Coming from the A series, I'm glad I made the switch to the S series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone and all the features love the update
on August 10, 2026
Posted by: Mommyval
[This review was collected as part of a promotion.] I use my Samsung phone for streaming very Satisfied!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Samsung Device
on August 10, 2026
Posted by: Cat12Cat
[This review was collected as part of a promotion.] I chose this Samsung device because it is easy to use, reliable, and works great for everyday life. I use it for streaming, watching videos, browsing the internet, staying connected, and getting things done. The screen is clear, everything runs smoothly, and I really like the features Samsung offers. Overall, I’m very happy with my choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow, poor signal
on August 10, 2026
Posted by: DisappointedDebbie
[This review was collected as part of a promotion.] I chose this phone because it was a cheap replacement. You get what you pay for in the phone for sure. Slow response, poor internet signal. It's almost like it's glitching or trying to freeze at times.
Value
3
Response from Samsung USBy R&R Team, August 13, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25. We completely understand how important the reliable speed and connection of your device is to you every day, and we would love nothing more than to assist you with this experience. We have provided links to troubleshooting guides to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great photos and easy use
on August 10, 2026
Posted by: Jujuwire
[This review was collected as part of a promotion.] I chose the galaxy s 25 per my husband's research and am not disappointed. Its been great. Photo quality is great, easy to navigate, easy to use. I am not the type that upgrades whenever something new comes out so looking forward to having this phone for a while.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A refreshing change.
on August 10, 2026
Posted by: Abra00
[This review was collected as part of a promotion.] I chose the s25 as a refresher. I needed something with more options, more layers to the phone other then just call and text. I wanted something newer with more Me in mind. The s25 has been just that for me so far. From hiking, to exploring, to just everyday use this phone has held up in terms of battery life and usability. Its alot lighter then I expected to which is a huge plus!
Value
5
Written by a customer while visiting Samsung US