Customer reviews from lenovo.com
Lenovo - ThinkPad E16 Gen 2 AMD Laptop, 16" IPS 60Hz, Ryzen 7 7735U, 16GB, 1TB SSD - Graphite Black
Average customer rating
4.6
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
106
4 Stars
23
3 Stars
5
2 Stars
4
1 Star
2
92%of customers recommend this product.
(
81 out of
88)
Customer Reviews for Lenovo - ThinkPad E16 Gen 2 AMD Laptop, 16" IPS 60Hz, Ryzen 7 7735U, 16GB, 1TB SSD - Graphite Black
Posted by: MarielB
Verified Purchase:Yes
[This review was collected as part of a promotion.] My laptop frequently black screens and I will be taking it in to be fixed before the warranty it out. Apparently this is a common issue with Lenovo laptops, otherwise it is a pretty standard laptop.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, July 1, 2025
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for any inconvenience you experienced. Please try to go into safe mode. Try these steps:
1. If you have a windows sign-in screen, use "Shift + Restart" the power icon should be on the bottom right-hand corner clicking on it you should see the option to restart.
2. Interrupting the normal boot process three times in a row, if Windows 10 fails to boot normally it enters by default in an automatic repair mode. You can use the power button to interrupt it. Then select advanced options when automatic repair mode is triggered.
3. Use a windows 10 installation and the command prompt. By selecting repair your computer to trigger advanced options again.
If the issue persists, we request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Sincerely,
Poornima_Lenovo
1. If you have a windows sign-in screen, use "Shift + Restart" the power icon should be on the bottom right-hand corner clicking on it you should see the option to restart.
2. Interrupting the normal boot process three times in a row, if Windows 10 fails to boot normally it enters by default in an automatic repair mode. You can use the power button to interrupt it. Then select advanced options when automatic repair mode is triggered.
3. Use a windows 10 installation and the command prompt. By selecting repair your computer to trigger advanced options again.
If the issue persists, we request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: A New Business Owner
from Moorpark, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good value for the cost and reliable for running a business. The fingerprint scanner could be a little better.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Doubler
from Searcy, AR
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new Lenovo 16 inch laptop is super fast and efficient.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Biochemist
from Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the eighth ThinkPad my family has purchased. They are great systems.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Solo Wing Pixy
Verified Purchase:Yes
Great laptop for the price. Good build quality and feel.
Written by a customer while visiting lenovo.com
Posted by: Geyser Schools
Verified Purchase:Yes
[This review was collected as part of a promotion.] seems to do what we need thank you a laptop for a public school
Written by a customer while visiting lenovo.com
Customer Rating
5
Computer works good for lodging, email, youtubeing
on September 3, 2025
Posted by: Knotty Pine Cabin Lodging
Verified Purchase:Yes
[This review was collected as part of a promotion.] This computer works........................................
Written by a customer while visiting lenovo.com
Posted by: Spatel59
Verified Purchase:Yes
The drivers for volume control and brightness control have already glitched, the battery has already shown signs of degradation, and the computer is not nearly as fast as you would expect given the advertised specs. Does not feel like a new computer at all.
Written by a customer while visiting lenovo.com