Customer reviews from Samsung US
Samsung - Galaxy S24 256GB S921U Unlocked - Sandstone Orange
Average customer rating
3.9
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
9
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
2
69%of customers recommend this product.
(
9 out of
13)
Customer Reviews for Samsung - Galaxy S24 256GB S921U Unlocked - Sandstone Orange
Customer Rating
1
Sucks.
on April 15, 2025
Posted by: KT50
from CA
Expertise:Intermediate
I went from the S10 to the S24 and I'm not impressed. Samsung has moved the microphone to the most user unfriendly spot possible in the lower left corner. It makes no sense and there is no way to move it in order to speak into your phone.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, April 16, 2025
Hi there KT50, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. Your feedback is invaluable to us as we strive for innovation in our product line and to provide superior experiences with our line of devices to our customers. We hope you'll reach out to us again any time in the future if you would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Alfred
from seattle
Expertise:Intermediate
Verified Purchase:Yes
the S24 I bought was extremely hot right out of the box, I wasn't even charging it or running any intensive apps on it. It's just a very defective product, it shows to me that samsung has a QC issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, July 7, 2024
Your honest feedback is always appreciated, Alfred. We see that you are reaching out regarding your S24. Our goal is to provide our customers with exceptional products and services. We offer a 12-month manufacturer's defect warranty through our Samsung Care program. We also offer Samsung Care+ on eligible devices which provides the ultimate protection for your Galaxy life, covering unlimited drops, spills, and mechanical breakdowns through Theft and Loss Coverage. Please reach out to us at Samsung Support so that we can gather some more information and work with you to find a resolution. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Kitten Paw Lullaby
from Hopkinsville, KY
Expertise:Beginner
Verified Purchase:Yes
Great Camera, Smooth Op, & Long Battery. I would recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I like it the improvements over the Samsung Galaxy S21
Written by a customer while visiting Samsung US
Posted by: PackerFan
from Arizona
Expertise:Expert
Verified Purchase:Yes
I haven’t even had the phone for a few days and there are multiple scratches on the screen. I like the operating system and the orange color is pretty cool but I won’t be buying a Samsung product again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 12, 2024
Hello there PackerFan,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 has been designed with durability in mind. Your display has Corning Gorilla Glass Victus 2 and you have an Enhanced Armor Aluminum Frame. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, dropping the phone and shattering the screen, having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your S24 in hand, are all covered under your Samsung Care+ plan. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. We'd love to hear from you! Thank you for being a steadfast Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-unlocked-sm-s921uzyexaa/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 has been designed with durability in mind. Your display has Corning Gorilla Glass Victus 2 and you have an Enhanced Armor Aluminum Frame. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, dropping the phone and shattering the screen, having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your S24 in hand, are all covered under your Samsung Care+ plan. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. We'd love to hear from you! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
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smsng.us/Samsung-Care-Plus
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https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-unlocked-sm-s921uzyexaa/
Written by a customer while visiting Samsung US
Posted by: Thomas P
from Mobile, AL
Expertise:Expert
Verified Purchase:Yes
Phone is very clean and comfortable. Camera is not as good as my old Note 10+ though. A comparable exchange.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Heather Love
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from my Samsung Galaxy S20 FE to this phone. I will be upgrading to the Samsung Galaxy S24+ hopefully by the beginning of next year. My eyesight is not the best, and the S24 is smaller than the S20 I had. I prefer the bigger screen. The S24 is still a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Alfonso
from Athens, GA
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S24 is a well-balanced smartphone that impresses with its ideal size, sleek design, and outstanding performance. It’s easy to handle, with a comfortable fit in hand, and boasts a modern, premium look that feels luxurious. The vibrant display enhances the visual experience, and its powerful processor ensures smooth multitasking and gaming without any lag. With solid battery life, the Galaxy S24 is a top choice for anyone seeking a stylish and high-performing device. The orange color is the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US