Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,271 Reviews)
Open Ratings Snapshot
Rating breakdown 27,271 reviews
5 Stars
23,375
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
Incredible phone!!
on December 11, 2025
Posted by: Janene P
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent phone, camera is awesome, very well made and pictures are incredible. Great price for the quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi Janene P, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving capturing amazing photos and videos with your device, and that you feel you made a good investment in your new phone. We have shared a link to the complete manual for your device to help you take your usage to a new level with Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Seamless
on December 11, 2025
Posted by: BriE
Verified Purchase:Yes
I transferred from an s21 ultra. Everything transferred so seamlessly that if not for the upgrades I wouldn't be able to tell I have a new phone. I appreciate this, as I don't really like the adjustment period when it comes to switching phones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2025
Hi BriE, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the enhanced capabilities of your upgraded device, and that you are not experiencing frustration as you adjust to new settings and features. We hope you'll reach out to us again in the future if you ever have questions, or want to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on December 11, 2025
Posted by: Jane
from idaho
Expertise:Intermediate
Verified Purchase:Yes
I love this phone, it is easy to use and fast with great cameras. It also comes with interpreter which does fast translating with your voice.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Jane, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and that you are finding so many features that help you in capturing your amazing moments, and communicate with people around you with ease. We have shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
totally awesome
on December 11, 2025
Posted by: Edward
from Deerfield Beach, FL
Expertise:Expert
Verified Purchase:Yes
I have been a Galaxy user for more than 7 years. From S9, S20, S22, S23 Ultra and now the much improved S25 Ultra I am a very happy customer!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Edward, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the amazing features and capabilities of your device, and that you have always been pleased with your Samsung devices. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 11, 2025
Posted by: JohnLoveSamsung67
from Cleveland, OH
Expertise:Intermediate
Verified Purchase:Yes
This is a premium phone. The display is great. The phone is very responsive and battery life is good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi there JohnLoveSamsung67, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving the feel, design, and battery life of your device. We have provided a link to the complete manual for your assistance in discovering additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than expected
on December 11, 2025
Posted by: Rickie
from Temecula, CA
Expertise:Expert
The battery on my phone lasts longer than other Samsung phies i had in the past.. Even with the battery saving feature off it lasts all day with heavy usage showing how good the performance truly is. The smaller design with equal or more memory to other phones wasn't expected but appreciated as I use the phone for work and school.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Rickie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love that you are experiencing longer battery life with your device, and that you are pleased with the overall functionality of your phone. We have provided links to resources to assist you with additional features like Galaxy AI, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Trade-in process
on December 11, 2025
Posted by: Filero
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
The trade-in process and subsequent discount price went smoothly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Blazing fast
on December 11, 2025
Posted by: Gp2026
from New Jersey, USA
Expertise:Expert
Verified Purchase:Yes
I am Samsung phone user for last 20 years. I upgraded my phone from Galaxy S20 Ultra to S25 Ultra. Only major change I see is the new phone is super fast, has a pen and bit heavier. Still need to explore the features on this new phone. Sofar the inconvenice I noticed is the search bar is localted at the bottom of the screen instead at the top.I had expected to have AI features but so far I don't see any.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi Gp2026, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced speed and functionality of your device. We have provided a link to the complete manual for your device to assist you with the exploration of your device and alignment of the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions along the way with your exploration. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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