Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,271 Reviews)
Rating breakdown 27,271 reviews
5 Stars
23,375
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Posted by: Rafi
Verified Purchase:Yes
I was disappointed that s pen doesn't control the camera features
Response from Samsung USBy R&R Team, December 15, 2025
Hey there Rafi, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not aligning to your expectations. We have provided a link to the complete manual that will show the hand gestures and voice commands you can use with your device. If you have a Galaxy Watch, you can also use this device as the shutter control for your camera. Lastly, we have provided a link to the Samsung Support Team if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Bryan Garces
Expertise:Intermediate
Verified Purchase:Yes
Great quality both in software and hardware, if you could increase the battery duration could be great
I would recommend this to a friend!
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Flappymamba
from York, ME
Expertise:Intermediate
Verified Purchase:Yes
Never seen a device so updated and love, The way it works, only have one problem that it discharge to fast
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Cesar
from Phoenix AZ.
Expertise:Expert
Verified Purchase:Yes
It is top tier phone with and excepcional display, until now , base on my needs I am very happy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Joseph
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Great phone so far and the price was great.
Phone has been as expected so far, with the exception of the "S"pen unable to take photos.
Phone has been as expected so far, with the exception of the "S"pen unable to take photos.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Joseph, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you have been pleased with the usage and updates with your new device. We know that changes to accessories you have used in the past can be disappointing. We have provided a link to the complete manual for your device to help you discover hand gestures and voice commands you can use with your device. You can also use your Galaxy Watch, if you own one, to remotely control the camera of your device. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Carlos
from Florida
Expertise:Beginner
Verified Purchase:Yes
Badbaddddðddddddddddddddddddddddddddddðddddddddddddddd
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 12, 2025
Hello Carlos, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We are always happy to assist our customers in troubleshooting and resolving any frustration you are experiencing with your device. Without knowing what your experience has been thus far, we have provided a link to the Samsung Support Team to assist you through chat at your convenience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Philip
Expertise:Intermediate
Verified Purchase:Yes
I recently upgraded my Note20 ultra to the S25 ultra. Huge jump. Yes, it's a 5 year differance but the S25 ultra is a powerhouse no matter where you are coming from. Very fast biometrics (facial and fingerprint), beautiful display , super productive AI coupled with Gemini make this a workhorse for every user level. Battery life is fine. I can get 24 hours out of a full charge. All in all, Samsung's best and perhaps the best android phone you can purchase for the US market
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 12, 2025
Hi there Philip, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are amazed with the upgraded features and capabilities of your new device, and that is has performed beyond your expectations. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: GaDAM
from Iowa
Expertise:Expert
Verified Purchase:Yes
I love the product well for the storage and reliability
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the storage capacity of your new device, and that you are finding it reliable during usage. We have provided links to resources to assist you with further exploration of features like Galaxy AI, aligning the settings to your preferences, and answering any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US