Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,264 Reviews)
Open Ratings Snapshot
Rating breakdown 27,264 reviews
5 Stars
23,370
4 Stars
3,025
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
This phone has all amazing qualities!
on December 29, 2025
Posted by: Junbudd
Expertise:Expert
The Galaxy S25 Ultra is an excellent phone overall. Performance is fast and smooth, storage is more than sufficient, the display is large without feeling oversized, and battery life has been solid considering how many features the phone offers.
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, and 200MP modes, adjust image quality, and use Pro mode makes a noticeable difference in photo detail and clarity. When properly configured, the camera delivers outstanding results in both photos and video.
This device offers a high level of customization across the system, from camera controls to battery management and performance settings. Users who are willing to explore the settings and fine-tune the phone to their preferences will get the most out of it.
Overall, the S25 Ultra is a powerful, feature-rich flagship that rewards users who want more control and flexibility from their device.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 30, 2025
Hey Junbudd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the enhanced features and amazing capabilities of your device. Please, don't hesitate to reach out to us again in the future any time you have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Comfort and reliability
on December 29, 2025
Posted by: MBR8
from Mx
Expertise:Expert
Verified Purchase:Yes
I'm using the s25 ultra as my personal device and the s24 ultra as the business device. I thought I won't perceive the difference but it is clear! The battery lasts around 25 hours and the screen is amazing.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 30, 2025
Hi there MBR8, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be so helpful to you for your daily tasks in your personal life, and that you are finding the battery life to keep up with all of your needs. We have shared a link to the complete manual for your device to help you with additional capabilities, and settings you may not have discovered as of yet. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not as good as they claim.
on December 29, 2025
Posted by: Lydiaohlydia
from California
Expertise:Expert
I've been with Samsung for a long time. And inthe note family specifically. Note 10 not 20 noe 21 22 23 24 twice and now 25. I have to say this is garbage. The spen is garbage the camera sucks. The feel of the phone itself is just cheap. Yet they still charged a premium price. Not cool. I feel tricked. Also, ALL OF THEIR REPLIES ARE A.I!!!!!! THATS SO ANNOYING. HEARTLESS.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 29, 2025
Hello Lydiaohlydia, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have a new device that you may have been excited to receive that is not meeting your expectations. We have shared links to articles to help you with the features of the redesigned S Pen and your camera. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations or have questions about your Samsung products. We appreciate you being a loyal Samsung cutomer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Lightning Fast!
on December 28, 2025
Posted by: Norge_Jente
from Virginia
Expertise:Expert
Verified Purchase:Yes
Love my S25 Ultra! It's so fast opening apps and so glad I upgraded.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 30, 2025
Hi Norge_Jente, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the enhanced speed and processing power of your device. We have shared a link to the manual for your device to help you further explore the capabilities of your device with Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy s25 ultra
on December 28, 2025
Posted by: Vitalii
Very nice product. The best price. Very high-quality.
Response from Samsung USBy R&R Team, February 26, 2026
Hey Vitalii, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding your new device nice, and to be of good quality. We have shared links to resources to help you discover all of the amazing features available like Galaxy AI, align the settings to your preferences, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Camera not so great
on December 28, 2025
Posted by: Lisa
from Ohio
Expertise:Expert
Verified Purchase:Yes
The camera worked better in my S21FE I bought this phone because when I researched it said the S25Ultra was the best. The lighting is terrible when I tried to take a subdued lighting Pic of a Christmas tree it couldn't catch the ambient light from the tree also everytime a car drove past it cast light movement throughout the frame. Also it won't connect to my Android Auto GPS system! That is very inconvenient!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 29, 2025
Hi Lisa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you are excited about a new device, and it is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos for all occasions. We have also shared a link to an article to help you with the Bluetooth connection of your device to your car. We have lastly, provided a link to the Samsung Support Team to assist you further if your frustrations continue with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on December 28, 2025
Posted by: Wellie P
from Miami
Expertise:Intermediate
Verified Purchase:Yes
Simply the best phone so far. I am loving it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey Wellie P, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you love this new device, and that you are finding the best. We have shared a link to the Samsung Support Team for your convenience. Our team of experts can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ok, but not what I expected for the high price.
on December 28, 2025
Posted by: Rick
from USA
Expertise:Intermediate
Verified Purchase:Yes
As a phone its fine, but there are several things that keep this from being a really useful tool. First, the battery. It's too small for a flagship phone. For a heavy user, it needs to be charged every day and sometimes more than once a day. Annoying.
Second, the UI nees lots of work. There are too many settings, too many options, and not all of them work the way they are supposed to. Maybe they do for engineers, but for the rest of us, not so much.
I can't get rid of the annoying text message floating dot that when used gives a smaller sized text window which is annoying too. Using voice for messages results in lots of mistakes and every time I use punctuation it spells it out instead of putting it in, and the mike has to be started again. Using the pen is not convenient because the writing area is tiny and there are lots of mistakes making it functionally useless. The alarm sound still won't change so I am stuck with another annoying sound every morning. There are several other annoying items but this should suffice for a review.
Had I known all this before I would pick a different phone, but now its too late to change it.
My advice is buy a different phone unless you really know how everything works and are willing to put up with things that won't work the way you expect.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 29, 2025
Hey Rick, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can feel overwhelming with all of the different features and capabilities. We have provided a link to the complete manual for your device to help you with the capabilities and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions or your device is not operating as expected. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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