Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,264 Reviews)
Open Ratings Snapshot
Rating breakdown 27,264 reviews
5 Stars
23,370
4 Stars
3,025
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3 out of 5
3
Prepare to be Disappointed
on December 31, 2025
Posted by: SGARRETT1313
The best features of the s-pen on older models has been removed on the S-25 Ultra! Seems Samsung is reducing value and increasing the price. If you enjoyed using the S-pen to operate the camera shutter, you'll definitely be disappointed in this phone just like I am. I wish I'd never traded now!
Response from Samsung USBy R&R Team, January 2, 2026
Hi SGARRETT1313, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device does not have the same features as your previous device that you loved so much. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Delaopacheco
on December 31, 2025
Posted by: Anonymous
from Dallas Texas USA.
Expertise:Expert
Verified Purchase:Yes
My Samsung 25 ultra the best...
I'm very happy!!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Jose Delaopacheco, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so happy with your device, and that you are finding it the best for your usage. We have provided links to resources to help you discover all of the enhanced capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Ultra best one
on December 31, 2025
Posted by: Maha
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I’m really impressed with the Samsung Galaxy S25 Ultra. The display is absolutely gorgeous, the performance is super smooth, and the camera quality is on another level—especially the zoom and low-light shots. The S Pen makes it feel more productive than a regular phone, and the battery easily lasts me all day. Overall, it feels premium, powerful, and truly worth the “Ultra” name. A solid flagship from Samsung Electronics.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding the S Pen to be a daily driver to your productivity. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Before use ultra very nice
on December 31, 2025
Posted by: Md Ali
Expertise:Beginner
Camera quality battery backup display zoom all everything
Very good
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
HI there Md Ali, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the amazing camera quality of your new device. We have provided a link to the complete manual for your device to help you further enhance your experience with your device with Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone - Samsung S25 Ultra
on December 31, 2025
Posted by: Mr Wilson
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
I wasn't quite ready for an upgrade but had to; glad it happened. Awesome battery life, feature customization and overall storage.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
Hi Mr Wilson, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with your upgrade to your new device. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Phone get heated 😤
on December 31, 2025
Posted by: Guru
Verified Purchase:Yes
While charging. There some average updates. Nothing different .
Response from Samsung USBy R&R Team, January 2, 2026
Hi Guru, we appreciat you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you with the temperature of your device, and have the best possible experience with your device. We have provided a link to a troubleshooting guide below for your convenience to help you with the heat you mention experiencing with your phone. We have also shared a link to the complete manual for your device to help you discover the full capabilities of your device and best align the settings to your preferences. We have lastly shared a link to the Samsung Support Team to assist you if you continue to experience this temperature matter, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is good(trust me)
on December 31, 2025
Posted by: Rocketman
Verified Purchase:Yes
Best galaxy I've ever owned.(I've had for from the very first)
Response from Samsung USBy R&R Team, February 25, 2026
Hi Rocketman, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you have enjoyed the usage of your new phone, and are finding it to be the best one you've ever had. We have shared links to resources to help you discover the full capabilities of your device, align the settings to your preferenes, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone
on December 31, 2025
Posted by: Kira Furuhaya
from Tennessee
Expertise:Expert
Verified Purchase:Yes
I've been a samsung phone owner since my first purchase with the Samsung Galaxy s5, it has been a journey using this product for a long time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hi there Kira Furuhaya, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how amazed you have been by the enhanced features and capabilities of your new device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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