Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,264 Reviews)
Open Ratings Snapshot
Rating breakdown 27,264 reviews
5 Stars
23,370
4 Stars
3,025
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
Great upgrade to S23 Ultra
on January 2, 2026
Posted by: Genesis
from New Rochelle, NY
Expertise:Expert
Verified Purchase:Yes
Loving my new Samsung S25 Ultra! Very easy to navigate and love the familiarity of the features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 12, 2026
Hi Genesis, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love the usage of your new device, and that you are finding it easy to use and navigate every day. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Relax
on January 2, 2026
Posted by: Shiva
Expertise:Intermediate
Verified Purchase:Yes
I Love my Phone, It's a King of Android Phones. Ultimate AI featured.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hi Shiva, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and how amazed you are with the features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can offer their expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung 25 ultra
on January 2, 2026
Posted by: Carolyn
Verified Purchase:Yes
The phone is ok. The only issue is the pen cannot be used to take pictures.
Response from Samsung USBy R&R Team, February 12, 2026
Hi Carolyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to the complete manual to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 2, 2026
Posted by: Anonymous
Verified Purchase:Yes
Best cellphone Best android build ever. FAST VERY FAST.RUNS GREAT
Response from Samsung USBy R&R Team, February 11, 2026
Hello Fabian O Jimenez, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your phone, and finding it to be the best phone for your needs. We have shared a link tot he Samsung Support Team for your convenience. These experts can help you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am in LOVE
on January 2, 2026
Posted by: Christi D
from Orange County CA
Expertise:Intermediate
Verified Purchase:Yes
This is the best phone I have had yet. It is fast and holds all of my apps. I do not have any memory issues and I am very thankful for this upgrade I purchased for myself. I would recommend this phone to anyone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hey Christi D, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving your new phone, and finding it to be the best phone you've ever had. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy tonuse
on January 2, 2026
Posted by: Iphoneguy
Expertise:Intermediate
Great phone bonuses, excellent camera a d I like stylus.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the camera quality and accessories of your new device. We have provided links to resources to help you discover all of the amazing capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, good amount of memory!
on January 2, 2026
Posted by: HollyPo
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
This phone has a great amount of memory since it no longer comes with a micro SD card slot. So far it's working great. Only took a couple of minutes to switch over. The service we have allows us to just switch the SIM card to the new phone and with Samsung Switch we had everything switched over in no time.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 11, 2026
Hi there HollyPo, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy toh ear that you are pleased with the inital setup and usage of your device as well as the larger storage capacity. We have provided a link to the full manual for your device to help you fully discover all of the amazing uses of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Opt out Grief
on January 2, 2026
Posted by: Private Witheld
Verified Purchase:Yes
Could not opt out of personal tracking and ads without nightmare turn on of S11
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to be able to customize your device to your needs and preferences. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also shared a link to the complete manual for your debvice to help you with additional settings you can enable to disable for your needs. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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