Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,262 Reviews)
Open Ratings Snapshot
Rating breakdown 27,262 reviews
5 Stars
23,368
4 Stars
3,025
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
Best phone yet!
on January 15, 2026
Posted by: ktilyn
from Bellevue NE
Expertise:Intermediate
Verified Purchase:Yes
This phone is great! Clear screen awesome camera and clear speakers.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R TeamJanuary 16, 2026
Hi Ktilyn, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how great you think your new device is, and that the display, camera, and audio quality are highlights for you. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on January 15, 2026
Posted by: Jaime
from NYC
Expertise:Intermediate
Verified Purchase:Yes
Very good phone, still learning the new functions.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R TeamJanuary 16, 2026
Hi Jaime, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the purchase and inital usage of your device. We have provided a link to the complete manual for your device as a great companion to your exploration of the capabilities of your device. We have also provided a link to the Samsung Support Team to assist you if any questions come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone S25 Ultra
on January 15, 2026
Posted by: KSSHE
from Erie PA
Expertise:Intermediate
Verified Purchase:Yes
I have been using this device for almost a month now. This is truly a flagship experience. Loved it!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R TeamJanuary 15, 2026
Hi KSSHE, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the amazing features and capabilities of your device, and that it feels like a true flagship. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung you killed it..
on January 15, 2026
Posted by: Naren
Verified Purchase:Yes
It’s a premium feel when you touch the phone.. very smooth operating UI.. really happy with the product. Reached my expectations
Response from Samsung USBy R&R TeamJanuary 15, 2026
Hi there Naren, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are pleased with the usage of your device, and finding it to feel like a good quality build. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever
on January 15, 2026
Posted by: Dhaval
Verified Purchase:Yes
Love everything about Samsung and its products!!!!
Response from Samsung USBy R&R TeamJanuary 15, 2026
Hi Dhaval, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be the best device you've ever had. We would love to hear from you again in the future any time you have questions, or wish to share additional thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect Phone
on January 14, 2026
Posted by: Salman
Verified Purchase:Yes
it's really perfect phone for everyday and digital content creator ,, amazing results thanks Galaxy
Response from Samsung USBy R&R TeamJanuary 15, 2026
Hey Salman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how perfect you are finding this device for your needs and content creation every day. We have provided a link to the Samsung Support Team to assist you if you have any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Phone
on January 14, 2026
Posted by: Kevin
Expertise:Expert
Verified Purchase:Yes
Great all the great features that makes it a great purchase
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R TeamJanuary 15, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the amazing features and capabilities of your new device. We would love to hear from you again in the future if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on January 14, 2026
Posted by: Anonymous
Verified Purchase:Yes
Excellent camera, fast procesor, slimer and ligther
Response from Samsung USBy R&R TeamJanuary 15, 2026
Hi Miguel Rodriguez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the processing speed, design, and camera to be so excellent on your device. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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