Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,253 Reviews)
Open Ratings Snapshot
Rating breakdown 27,253 reviews
5 Stars
23,361
4 Stars
3,023
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
I love my Galaxy
on January 20, 2026
Posted by: Galaxy S25 Ultra
from Pueblo, CO
Verified Purchase:Yes
I love my Galaxy its been working great just as my other Galaxy phones have!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 21, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are enjoying the amazing features of your new device, and that you are finding it to operate so well for your usage. We would love to hear from you again in the the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 20, 2026
Posted by: An Mu
Expertise:Expert
Verified Purchase:Yes
Most features are similar to my s24 ultra. The phone feels lighter than the s24 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey An Mu, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the lighter design of your new device, and finding it an easy upgrade from your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality
on January 20, 2026
Posted by: KP07
from Lincoln, NE
Expertise:Intermediate
Verified Purchase:Yes
The phone is built very solid and functions are smooth.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi KP07, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the build quality and capabilities of your device. We would love nothing more than to hear from you again any time you have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good Phone
on January 19, 2026
Posted by: GD134
from Lake Elsinore,CA
Verified Purchase:Yes
A good phone but on the surface, nothing much different than S22.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 21, 2026
Hello GD134, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your device, and we know it can take time to fully explore the enhanced features of your device. We have provided a link to the complete manual for your device to assist you with your exploration. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256Gb
on January 19, 2026
Posted by: OlaRichard
Verified Purchase:Yes
Amazing device, worked as advertised. The picture quality and esthetic of S25 is impressive.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 21, 2026
Hi OlaRichard, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to meet and even exceed your expectations. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Video quality is poor.
on January 19, 2026
Posted by: Sathyaraj
from Richmond Virginia
Expertise:Expert
Verified Purchase:Yes
I recently upgraded my Samsung device and from day 1 my video quality got worse. There is a blur image that keeps coming in while I am on phone.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 20, 2026
Hi there Sathyaraj, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to assist you with the blurry videos you mention experiencing. We have also provided a link to the Samsung Support Team to assist you if this is not what you are referring to with your device, or have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible
on January 19, 2026
Posted by: Trash ai
The a I features are everything.But intelligent the voice detects leaves punctuation in places. Is does not belong. Thank you. It suggests words that don't even make sense and half the time. After you've already prove reddit, it still goes back and changes it when you press send.I absolutely hate s twenty five i'm using voice to text now.So i'm sure you won't even be able to understand what i'm trying to get across it's more like artificial ignorance
Response from Samsung USBy R&R Team, January 20, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a device that is not operating as intended or expected. We have provided a link to the Samsung Support Team to assist you in resolving this experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure power and stunning design in Titanium Blue
on January 18, 2026
Posted by: JDFR
from Miami, FL
Expertise:Expert
Verified Purchase:Yes
The S25 Ultra is a performance beast with an unrivaled display and camera system. The Titanium Blue finish is incredibly beautiful, giving it a unique premium aesthetic. The battery lasts all day, though it's a shame they removed the bluetooth from the S-Pen. It’s the best flagship out there, but losing the remote gestures is a notable downside.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello JDFR, we appreciate you sharing your experience of your Ssamsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing usage of your device, and finding it useful for so many daily tasks. We have provided a link to an article to help you with the redesigned S Pen features available to you. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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