Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Love this phone
on March 21, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love the Galaxy AI feature its super helpful. The camera is great. Phone is super fast, great design and size. Graphics are good. The battery life is wonderful even with a million apps installed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Digital Companion.
on March 21, 2026
Posted by: Bearpaul
[This review was collected as part of a promotion.] Let’s get the obvious out of the way first: the Galaxy S25 Ultra is a technological titan. It has a display so sharp it feels like a window, a battery that laughs in the face of a 16-hour workday, and a camera system that turns even my mediocre photography skills into gallery-worthy shots. But after spending months with this device, I’ve realized that the hardware—while stunning—is simply the stage. The main character is Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfectly made in it
on March 21, 2026
Posted by: Bnive4
[This review was collected as part of a promotion.] There's this phone was perfect to eat in every way, except for the a I.No, not being any rated properly, because it was not built for
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera not what I expected
on March 21, 2026
Posted by: Kcco
from Richmond, VA
Expertise:Intermediate
Phone's fine, but I'm not happy with the camera. Ton of features, but I have a very difficult time just getting a basic, clear photo. Photos also seem strangely over processed. I've read similar complaints on line from other buyers, so it's apparently not just me. My old Samsung Galaxy A-52 actually took a better photo. The main reason I bumped up to the considerably more expensive S25 Ultra was for what I thought was a better camera. At minimum, I expected to be able to point, shoot and get a excellent, crisp photo. Based on my experience thus far, I will not purchase another phone from this line.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi Kcco, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that is not operating as intended or expected. We have provided links to a few articles to help you with the different camera features and settings, and troubleshot any blurry photos you may be experiencing. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 21, 2026
Posted by: Cheesy
[This review was collected as part of a promotion.] I don't use Galaxy AI. This phone has been great for school and business. The longer battery life has been a big benefit for me. The only downside for me is that I can't add a SD card to help with storage.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing. Fast, battery life is great
on March 21, 2026
Posted by: Idoubleg
[This review was collected as part of a promotion.] All the features the Galaxy 25 Ultra provides, especially google AI this phone lighting quick with responses and usage there's nothing this phone cant do. AI is a valuable tool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product
on March 21, 2026
Posted by: Dani1983
[This review was collected as part of a promotion.] The AI is a lot better in this phone. Prediction texting is awesome. I love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera Expert
on March 21, 2026
Posted by: MyBuddy
[This review was collected as part of a promotion.] My phone was a gift from my daughter, love the camera and video. Very sharp and bright. Enjoy it very much. Awesome product.
Value
5
Written by a customer while visiting Samsung US