Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(22,105 Reviews)
Open Ratings Snapshot
Rating breakdown 22,105 reviews
5 Stars
19,007
4 Stars
2,412
3 Stars
419
2 Stars
123
1 Star
144
87%of customers recommend this product. 
(
1,020 out of 1,176
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3 out of 5
3
Just Good
on April 12, 2025
Posted by: jos2929
from New York
Expertise:Expert
I've been having some issues with the phone, sometimes it just freezes and restarts by itself also some occasional stutters.
Also the phone has an annoying rattling noise coming from the SPen every time the phone vibrates which is unacceptable for what the device costs.
Definitely not worth the update if you have an S24 Ultra.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 14, 2025
Hey Jos2929, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing with their device. We have provided a linkt o an article to help you with the freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer assistance with the security of the S Pen, and the freezing, if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
FEEDBACK
on May 23, 2025
Posted by: Luis
Verified Purchase:Yes
Battery life/capacity of the unit should have been increased with this model. It is only still 5000mah. Add to unit the 1UI7 update which drains batteries faster.
Response from Samsung USBy R&R Team, May 27, 2025
Hey Luis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you for a range of tasks. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Samsung device
on May 26, 2025
Posted by: Car Guy
from Fort Worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
Great all around phone with the benefit of the stylus! Excellent service reception and battery life.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Car Guy, we are grateful for your feedback on the Samsung Galaxy S25 Ultra. We love hearing that you are finding it to be such a great device and finding the S Pen to be a useful accessory for your usage. We have provided a link to the Samsung Support Team to offer assistance with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra 512GB unlocked
on May 26, 2025
Posted by: RG3rd
Verified Purchase:Yes
Great phone sobfar. Still learning the bells and whistles.
Response from Samsung USBy R&R Team, May 27, 2025
Hi RG3rd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so initally pleased with your new phone. We have provided links to the full device manual to help you with the features and exploration of your device. We have also shared a link to the Samsung Support Team if any questions come up during your usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pencil doesn't work well
on May 27, 2025
Posted by: Wendy
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The pencil not much works, it comes out on its own and often does not grab it.The cell phone screen is very rare.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Wendy, thank youf or your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if the S Pen of your device is not staying inside the device as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My experience with the S25 ultra.
on May 29, 2025
Posted by: Sean
Verified Purchase:Yes
My current experience with the S25 Ultra is currently the same besides the S pen not having the Bluetooth features from the S23 Ultra which I upgraded from. Overall it's a great experience the battery charges very fast, the camera is pretty decent I mean I don't really see any changes but it could use improvements, Galaxy AI as well as Gemini are great additions and people are starting to think that Samsung needs to replace Bixby with another or an upgraded AI phone assistant. Just overall and well-rounded phone not too many changes but then in the last few years to the hardware. The software it's definitely improving and getting better and better over time.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features and fast
on May 30, 2025
Posted by: 09051123
[This review was collected as part of a promotion.] Before this phone I had never used AI. After trying it was easy and accurate when using. I especially like capturing photos of my fossils and rare rocks. It gives me excellent results. Actually it's great for all photos. Using this helps perfectly with my medical problem lists to better understand their meanings.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed After 10+ Years with Samsung
on May 30, 2025
Posted by: Anonymous
from San Francisco
Expertise:Expert
I've been a loyal Samsung user for over 10 years, but the Galaxy S25 Ultra is the last straw. The camera is a massive downgrade. The S22 — and especially the S23 — performed much better. On the S25, the autofocus constantly struggles: it randomly shifts focus points, often locks onto the wrong subject, and forces you to dig through forums just to get a decent dual-plane shot. To get anything usable, you have to switch to the ultra-wide lens or Pro mode — it's ridiculous.
The camera takes forever to launch. Anything in motion is a blurry mess. The photos look flat, dull, and lifeless. Even the 10x zoom on my S21 Ultra — which is nearly five years old — is better than this. I’ve actually started carrying my old Samsung phone just to take proper pictures. That alone is incredibly frustrating and disappointing.
A phone should be enjoyable to use, not an obstacle every time you want to take a photo. No matter how good the rest of the phone is, the camera ruins the experience. Huge letdown.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there OliverPike, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you maximize your experience with your device and get the best possible photos and videos with your new phone. We have provided a link to an article to help you with the different features and settings with the camera on your device. We have also provided a link to an article to help you with the camera app on your device. We have also shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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