Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Bulky but beautiful
on March 30, 2026
Posted by: Eljoshito
[This review was collected as part of a promotion.] I wanted this phone mainly to help with content creation. I still don't like how bulky it is compared to my old flip 5, but so much has been amazing. From drawing randomly when im bored, to being able to zoom into photos like crazy. The galaxy AI is really good too, especially for random trivia and video editing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Same phone, same issues, but costs more!
on March 30, 2026
Posted by: Mister
[This review was collected as part of a promotion.] Honestly, I truly believe the phone is great, however, like most galaxy phones it has wifi issues, connection issues, glitches and freezes. What stands out the most is the horrible battery life. I dont use galaxy AI as there are better alternatives. I use my phone for work typically and spend a lot of time on it messaging for work or taking calls. I have to charge my phone at least four time a day which was not the case with my older phone I used for the same things. Quality isnt much better than the last but I didnt expect much more from a "new phone" besides reliability phone companies typically add one new feature raise the price and give you the same phone you had before but with new advertisement. I will say regardless the price is understandable considering you have a computer in your pocket. I just wish there was something more reliable or exciting that was offered. Maybe its me but they come out with a new phone every week
By the time you get "top of the line" its old new the following week. Overall I'd say stick with an olelder model that you trust. Save your money and reduce your stress over something that doesnt meet expectations in the end. It would be a better idea in my opinion if they offered add ons to make your phone better like a "build a phone" rather than a new device every single week that breaks the bank.
By the time you get "top of the line" its old new the following week. Overall I'd say stick with an olelder model that you trust. Save your money and reduce your stress over something that doesnt meet expectations in the end. It would be a better idea in my opinion if they offered add ons to make your phone better like a "build a phone" rather than a new device every single week that breaks the bank.
Value
2
Response from Samsung USBy R&R Team, April 3, 2026
Hey Mister, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations, or lasting throughout the day for your usage. We have provided links to guides to help you maximize the battery life of your device at your convenience. We have also shared a link to the complete manual for your device to help you discover all of the new and enhanced features available on your device and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if this matter with the battery of your device continues or you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great features, bring back s pen features
on March 30, 2026
Posted by: Douwei
[This review was collected as part of a promotion.] Love the galaxy ai features, use smart edit all the time and auto cropping screenshots, love the camera features
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything I expect and more
on March 30, 2026
Posted by: DrLuke
[This review was collected as part of a promotion.] Email, web surfing, social media, and photography. All perform perfectly and fast. Outdoor brightness is excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The 23 seamed faster
on March 30, 2026
Posted by: Chedf1973
[This review was collected as part of a promotion.] The phone is ok, the fingerprint gives me some trouble sometimes. Does seem to be as fast as the 23.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone and Camera
on March 30, 2026
Posted by: TLWSamsung7
[This review was collected as part of a promotion.] Easy to use device with great memory and speed. Also, great auto (ai) assistance, particularly with camera features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on March 30, 2026
Posted by: Wishuwere
[This review was collected as part of a promotion.] I had a s20 ultra and that was a great phone but this just is teeter in every way possible, the screen looks real, sound is great and connectivity is seamless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really like Ai and co-pilot on this phone
on March 30, 2026
Posted by: MamaD2
[This review was collected as part of a promotion.] I used it for everything that anybody would use a phone for like phone calls, text messages, games, videos, pictures, and so on and so forth and I really like AI and co-pilot features
Value
5
Written by a customer while visiting Samsung US