Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4
Feature rich phone
on April 13, 2026
Posted by: Jamdown
[This review was collected as part of a promotion.] I appreciate the S-pen and the host of features including the Galaxy AI, but the battery life needs to be better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Apples are for teachers
on April 13, 2026
Posted by: Regi2You
[This review was collected as part of a promotion.] I wish I had made "the switch" sooner. I love everything about this phone. It definitely doesn't lack originality. I haven't had a device this forqard moving in so long. First, let's get into this camera. The quality and crispness in each photo and let's not talk about the zoom!!! I love how the android auto picks up very fast in my car compared to previous phones. The multiple screens on one screen is fantastic for a busy body like me. There are far too many favorites about this phone and not enough characters. I love how it works seamlessly with google because I use it with everything. Super easy to edit,receive,review files if you're an office person. The display...chefs kiss! You can turn the brightness down and still have a well lit display without compromising battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product
on April 13, 2026
Posted by: Rickando
[This review was collected as part of a promotion.] Since I switched to the S5 Note. I have had a Note or Ultra. I dont plan to move from the Ultra as long as the product continues to provide this quality of a product.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good but nothing innovative or new
on April 13, 2026
Posted by: AlexVill46
[This review was collected as part of a promotion.] Was same as S24 with even less features on S pen which were removed for some reason? Front camera is really bad compared to other competitors which i know you guys have the capability to do better. But please go back to innovation thats what androids are known for.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there AlexVill46, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in specific features. We have provided links to articles to help you with the different camera settings and features for your device, and discover the redesigned S Pen features available on your device. We have lastly provided links to the complete manual and the Samsung Support Team to help you fully discover your device, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE my Samsung S25 Ultra!! Outweighs anything
on April 13, 2026
Posted by: LadyDi55
[This review was collected as part of a promotion.] This S25 Ultra mobile phone far outweighs any models I've had in the past, and i thought they were pretty good! Lots of Apps & quick features. A perfect handheld size for me. My absolute favorite.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy Overall!
on April 13, 2026
Posted by: Skeebert
[This review was collected as part of a promotion.] It has been sturdy and stayed in one piece despite me dropping it. No cracks or usage issues. If I could change anything it would be that the click pen stays inside rather than shooting out after a fall. Ive almost lost it a few times. My fault for being clumsy though!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So Fast with 16G of RAM
on April 13, 2026
Posted by: Metal10957
[This review was collected as part of a promotion.] The phone scrolls as fast as you can move your thumb. The Galaxy AI with Gemini is super fast. I love all the widgets that come preloaded. All in all, a wonderful phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone, one UI is garbage, not friendly
on April 13, 2026
Posted by: Thadius
[This review was collected as part of a promotion.] As title, fonts and size are a nightmare to change if at all, for those with poor eyes a menace, Samsung ignored pleas for changes for almost 2 years will not be buying again, Samsung spit in users and customers faces. UI vastly inferior to Gemini, erases Google data, done being a customer of such an arrogant ignorant company, good luck winning users back 🤬
Value
1
Response from Samsung USBy R&R Team, April 15, 2026
Hello Thadius, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know that getting a new device can come with a learning curve and cause frustration as you try to align the settings to your needs and preferences. We have provided a link to the complete manual for your device to help you with your exploration and alignment. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US