Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3
This phone has been a hit or miss
on April 13, 2026
Posted by: BirdDoggShop
[This review was collected as part of a promotion.] The Galaxy s25 ultra has strengths and some flaws to it. It seems to be a more fragile version of the galaxy series leading to broken screens and broken back glass on more than one occasion. It runs application's pretty smoothly and doesnt slow down in the software department but it's hardware seems to be very touchy. The back camera has stopped working for an unknown reason so any photo I have to take is from the front selfie camera which makes taking pictures almost awkward. The phone has been struggling with finding and maintaining connectivity as well. The network isnt the problem as ive reset the settings and connections on thier side but it seems the only way I can get it back sometimes is to toggle airplane mode on and off. Ive missed many phone calls because of this and its the hardware that is to blame since ive tried all the fixes on the software side. The Galaxy AI is pretty useful though. I do enjoy its tips and suggestions as well as the ability to search whatever is highlighted with the S-pen. It seems really adaptive and I do appreciate how fast it's able to help.
Overall, the S25 is a big leap forward in the Galaxy series but could definitely use some fine tuning. Im hoping when I recieve my S26 ultra that I won't run into the same issues. Only time will tell.
Overall, the S25 is a big leap forward in the Galaxy series but could definitely use some fine tuning. Im hoping when I recieve my S26 ultra that I won't run into the same issues. Only time will tell.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hi there BirdDoggShop, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to a few guides to help you troubleshoot the connection to your carrier at your convenience. We have also shared a link to the Samsung Support Team to assist you if you are in need of a repair, are interested in accessories to help protect your device, or have questions about the device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone screen it bright and the runs fast.
on April 13, 2026
Posted by: Samsungforlife
[This review was collected as part of a promotion.] It is so nice to have the bar at the bottom because you can hold it and it will pop up galaxy ai so I can easily copy and paste!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on April 13, 2026
Posted by: Mikes25
[This review was collected as part of a promotion.] Ai works great helping me with creators platform all the way to firebase
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone review
on April 13, 2026
Posted by: Smartsun
[This review was collected as part of a promotion.] Great phone and consistent.
Interested in the 26 Ultra.
Interested in the 26 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I always like the design, love the clear screen 😍
on April 13, 2026
Posted by: 3forthepictures1fortogo
[This review was collected as part of a promotion.] I always like the Samsung, the design the clear screen easy to navigate....what's not to love
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such a fun and functional phone to use
on April 13, 2026
Posted by: Kenichidad
[This review was collected as part of a promotion.] This phone can do whatever you need it to do for you. I have taken great pictures I have edited great pictures and to even better one using Galaxy AI. Calls are crisp and everything pretty much works to perfection. Cannot recommend this phone enough.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung S25 ultra
on April 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] A super smart phone, it has made my daily life easier, I am learning English and with AI I can translate any message or text into Spanish and it teaches me to listen and read English. the camera is very impressive as the capacity of 200 MP I can see everything in detail of the photograph that I take no matter how far the objects are. It is impressive how it makes my life easier and even more so having the iA built into the phone. I am waiting to upgrade to the last S26 and very soon I will.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, battery starting get low
on April 13, 2026
Posted by: Lorenzo
[This review was collected as part of a promotion.] Shor distance camera start shaking a lot, but Galaxy AI make fun photos.
Value
4
Written by a customer while visiting Samsung US