Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Awesome device
on April 20, 2026
Posted by: Phyzics
[This review was collected as part of a promotion.] I upgraded to the S25 Ultra from the Note 10+ in February and It was definitely worth the upgrade. I wasnt a big fan Ai, but after playing around with Galaxy Ai I must so i have grown to like it a lot and using it more often. I have no complaints about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on April 19, 2026
Posted by: Carlos523
[This review was collected as part of a promotion.] Awesome phone. Does everything i want it to do. Lots of features, very easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best yet!
on April 19, 2026
Posted by: Robpow
[This review was collected as part of a promotion.] I've loved every samsung product I have owned. The S25 ultra has all the capabilities of laptop or high end tablet and it still fits in my pocket. Great battery life, great photo, and just the best phone on the market...well Im sure the s26 ultra is better now but over still worth every penny
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Downgrading from Note 9
on April 19, 2026
Posted by: Travis F
from USA
Expertise:Expert
"Upgraded" from a Note 9 and doesn't really feel like much of an upgrade.
Pros:
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
Cons:
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Travis F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that upgrading to a new device can come with some frustrations as you adjust to the changes and work to align the device to your needs. We have provided links to troubleshooting guides for the fingerprint reader, blurry photos, and new S Pen features available on your device. We have also shared links to the complete manual and the Samsung Support Team to assist you with the additional capabilities, alignment of settings, and answering any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone has great features.
on April 19, 2026
Posted by: Raymond
[This review was collected as part of a promotion.] The Galaxy AI is outstanding. It was made my daily life so easy and research has become so so easy. I love this and can just imagine how the next will be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have loved Samsung Galaxy phones, this one too!
on April 19, 2026
Posted by: Johns22
[This review was collected as part of a promotion.] I’ve been using the Samsung A25 Ultra for my production work, and honestly, I love this phone. The camera is the standout—it’s become a reliable tool for quick shoots, behind-the-scenes content, and even some client-facing material when I don’t have my full rig. The image quality is sharp, colors look great, and it handles different lighting situations better than I expected.
What really surprised me is how useful Galaxy AI has been. From quick edits to enhancing clips and photos on the fly, it speeds up my workflow in a big way. I can shoot, tweak, and share content directly from my phone without needing to jump onto my main editing setup right away.
As someone running a production company, having a device that can keep up creatively and practically is huge. It’s fast, dependable, and genuinely fun to use. For both everyday use and creative work, this phone has been a great investment.
What really surprised me is how useful Galaxy AI has been. From quick edits to enhancing clips and photos on the fly, it speeds up my workflow in a big way. I can shoot, tweak, and share content directly from my phone without needing to jump onto my main editing setup right away.
As someone running a production company, having a device that can keep up creatively and practically is huge. It’s fast, dependable, and genuinely fun to use. For both everyday use and creative work, this phone has been a great investment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 19, 2026
Posted by: Lloydt00
[This review was collected as part of a promotion.] Galaxy AI
I am so in love with my Galaxy phone. I couldn't ask for anything better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 19, 2026
Posted by: TOOTALL
[This review was collected as part of a promotion.] I use my phone for just every day use and some games. It is plenty fast. The sound is great from the speakers. The Galaxy AI feature works well along with Gemini and bixby. The camera is extremely good.
There are so many things you can customize on this phone. I would recommend it for sure. Im sure I dont even use the phone to its full potential but everything I want is there.
I wish they would bring back the led flash indicator when you had a message.
There are so many things you can customize on this phone. I would recommend it for sure. Im sure I dont even use the phone to its full potential but everything I want is there.
I wish they would bring back the led flash indicator when you had a message.
Value
5
Written by a customer while visiting Samsung US