Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
2
Worst Camera as an Hardware
on April 22, 2026
Posted by: Caspianking
[This review was collected as part of a promotion.] I have loved Samsung Galaxy products since I bought my fist Samsung Note 9 long time ago. Now, I have Galaxy devices since Samsung introduced Galaxy devices. I have known to take great photos in my friends and family. But, after my Samsung Galaxy S25 Ultra camera started giving me issues I have stopped taking pictures at all. And, it started all of sudden and it was embarrassing to see. Samsung asked me to take this phone to thier hardware shop but didn't tell me how much it will cost !! What will i do without phone??
Other than camera the phone is ok. I have used their Galaxy Ai photo app to create sketches of my family.
Other than camera the phone is ok. I have used their Galaxy Ai photo app to create sketches of my family.
Value
2
Response from Samsung USBy R&R Team, April 22, 2026
Hi there Caspianking, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when the camera of your device is not operating as intended or expected. We have provided links to a few troubleshooting guides to help you get the best possible photos and videos. We have also provided a link to the Samsung Support Team if you would like to review any options available to you to for the repair. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone! It has so many features!
on April 22, 2026
Posted by: SamsungFan33
[This review was collected as part of a promotion.] Galaxy AI is so helpful and intuitive. I use my phone for personal and work and it keeps up with everything I throw at it. Could I survive without it? Yes. But do I WANT to? That is a big N-O!!! This phone keeps me organized, helps me shop, helps me helps my son with homework, now if it could only figure out how to cook dinner...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent features.
on April 21, 2026
Posted by: Beasrice
[This review was collected as part of a promotion.] I am a Galaxy phone person who has tried all of their phones. This one by far has been the best. I use is as my pocket computer because it has all the features I need to be able to conduct business. I am really impressed with its ability to connect with my computer to mirror its contents. Would buy this again and any other upgraded phone by Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Headline: A seamless blend of power and intelligen
on April 21, 2026
Posted by: Yemeniknight
[This review was collected as part of a promotion.] The **Galaxy S25 Ultra** has established itself as an indispensable tool in my daily life. It is rare to find a device that balances high-end professional utility with such immersive entertainment capabilities, but this phone manages both with ease.
### **Daily Integration and Performance**
My daily routine involves a heavy mix of creative work and multimedia consumption. For drafting and organizing long-form content, the precision of the S-Pen is unmatched. However, the integration of **Galaxy AI** is what truly sets this generation apart. The AI-driven productivity tools, such as the ability to summarize complex notes and translate text in real time, have significantly streamlined my workflow.
When it comes to downtime, the device excels in two major areas:
* **Streaming and Movies:** The display is breathtaking. The clarity and peak brightness make watching sports and high-definition films an incredible experience, even in bright environments.
* **Gaming:** The performance is consistently smooth. I use this device for intensive gaming, and it handles demanding titles without any noticeable drop in frame rate or excessive heat.
### **Impactful Features**
The camera system continues to be a standout feature. The level of detail captured in original photos is professional-grade, making it my primary tool for documenting family events and creative projects. Furthermore,
### **Daily Integration and Performance**
My daily routine involves a heavy mix of creative work and multimedia consumption. For drafting and organizing long-form content, the precision of the S-Pen is unmatched. However, the integration of **Galaxy AI** is what truly sets this generation apart. The AI-driven productivity tools, such as the ability to summarize complex notes and translate text in real time, have significantly streamlined my workflow.
When it comes to downtime, the device excels in two major areas:
* **Streaming and Movies:** The display is breathtaking. The clarity and peak brightness make watching sports and high-definition films an incredible experience, even in bright environments.
* **Gaming:** The performance is consistently smooth. I use this device for intensive gaming, and it handles demanding titles without any noticeable drop in frame rate or excessive heat.
### **Impactful Features**
The camera system continues to be a standout feature. The level of detail captured in original photos is professional-grade, making it my primary tool for documenting family events and creative projects. Furthermore,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on April 21, 2026
Posted by: Greatphone
[This review was collected as part of a promotion.] “My Samsung Galaxy S25 Ultra has been a game‑changer for my active lifestyle. The Galaxy AI features make multitasking through my daily routines effortless, and the speed and performance of this device have been outstanding.”
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The features are great, it has the best camera
on April 21, 2026
Posted by: Trucker
[This review was collected as part of a promotion.] The AI is a great help, I'm use this phone for work, personal and entertainment. I'll probably never use any other phone. The camera takes better pictures than my 35 mm does.
Value
5
Written by a customer while visiting Samsung US
Posted by: Davie
from Boston
Expertise:Intermediate
Verified Purchase:Yes
My wife always been a Galaxy fan so I got her the new S25 Ultra and boy was she in love with it. The best feature she loves is the camera and how clear she can take pictures. Definitely a must have for those camera and film aficionado.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25Ultra (unlocked) is the best phone ever!
on April 21, 2026
Posted by: CoolPlantsandOldVWs
[This review was collected as part of a promotion.] I'm older with a few health related issues, my S25Ultra is a life safer for scheduling, remembering appointments. I use my phone for for quick video memos for myself, kids, medical, etc. The simplicity of operating the phone is Great. The S pen makes it so easy to make notes on pictures of projects.
I do alot w Vietnam Vet program and the camera is great for events. I often use the AI features at events and have any asking for helping teaching them AI tricks. Nothing makes us feel younger than seeing a bunch of 60~90 year old people laughing because of AI.
I love my unlocked phone and even better I have my Watch7 synced so I can track daily mobility, sleep and rest. Never thought I'd be like Dick Tracy speaking into my watch.
I do alot w Vietnam Vet program and the camera is great for events. I often use the AI features at events and have any asking for helping teaching them AI tricks. Nothing makes us feel younger than seeing a bunch of 60~90 year old people laughing because of AI.
I love my unlocked phone and even better I have my Watch7 synced so I can track daily mobility, sleep and rest. Never thought I'd be like Dick Tracy speaking into my watch.
Value
5
Written by a customer while visiting Samsung US