Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
This product is AMAZINGLY easy to use.
on May 4, 2026
Posted by: Heosome1
[This review was collected as part of a promotion.] I love using my Samsung phone for capturing memories. Galaxy AI has completely changed my photo editing—I can remove distracting objects from the background of my shots with just a tap. Whether I'm out for a hike or at a sports game, the camera quality and smart features never disappoint
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful phone 0
on May 4, 2026
Posted by: Hkmel
from Sacramento california
Expertise:Expert
Phone works against me, not for me. I've never hated a phone so much. Even government free phones are better.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 5, 2026
Hey there Hkmel, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations. Without knowing the details of your experience with your device, we have provided links to the complete manual and the Samsung Support Team to help you adjust the settings to align to your usage, discover the capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Richmond Virginia
Expertise:Expert
Verified Purchase:Yes
Battery life is subpar but better than Z Fold 7 which I previously used. Samsung is becoming passe building only mediocre devices now. With no chinese competetion, andriod users are stuck with their lacklustre innovation and design.
No, I would not recommend this to a friend.
Value
3
Response from Samsung USBy R&R Team, May 5, 2026
Hi there DvlDog2042, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day, and wanting to feel that you have made a good investment in a new device that also feels exciting to use. We have provided links to articles to help you maximize the battery life of your device. We have also provided a link to the complete manual to help you discover all of the amazing features available on your device including Galaxy AI. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions, or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
best phone I've owned
on May 3, 2026
Posted by: JessesGurl
[This review was collected as part of a promotion.] Beautiful screen quality, takes great pics and video, VERY fast charging, Galaxy AI is *chef's kiss*, love the s pen, snappy performance, and phone body is so sleek.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra after a year
on May 3, 2026
Posted by: Moltar89
[This review was collected as part of a promotion.] I've had the Galaxy S25 ultra for over a year now and it's still running great Galaxy AI has been very helpful.
The build quality is great,had a couple minor drops and not a dent or scratch on it.
The build quality is great,had a couple minor drops and not a dent or scratch on it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 3, 2026
Posted by: Atlas293
[This review was collected as part of a promotion.] The features and battery life are outstanding. Usually, I start looking at the next model, like the S26, but I may keep this until the S27. I've had no issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great moon pics
on May 3, 2026
Posted by: KRose11
[This review was collected as part of a promotion.] I had a Z flip 4 before getting the S 25 Ultra, I love the camera on my phone that's the best thing about it for me. I take a lot of moon pictures and I like how far I can zoom in, with my previous phone I could never get any good moon pics as I was used to because I believe it only had a x10 zoom, something like that. So I went back to the S series, also I gave it a 4 star because I don't particularly love how heavy it is compare to all my other samsung phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
One Year Later and Still Impressed
on May 3, 2026
Posted by: UltraMode
[This review was collected as part of a promotion.] I have been using the Samsung Galaxy S25 Ultra for about a year now and it honestly feels like one of those upgrades that actually delivers. Everything runs super smooth, apps open fast, and switching between things is effortless even when I have a lot going on. The display really stands out too, it is bright, sharp, and just looks good whether I am watching videos or scrolling outside in the sun. The camera has been a big win for me, I am not a pro at all but it takes really detailed photos and handles low light way better than I expected so it is easy to just point and shoot and still get something great. Battery life has also been solid, I can get through a full day without stressing about charging which makes a huge difference. What surprised me the most though is Galaxy AI, I thought it might be more of a gimmick but I actually use it a lot, especially for things like cleaning up photos or making everyday tasks quicker and easier. It feels like it actually adds value instead of just being there for marketing. Overall the phone just feels polished, fast, and reliable with a lot of little features that add up over time. It is not cheap but if you use your phone for everything it feels worth it.
Value
5
Written by a customer while visiting Samsung US