Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Great phone and style
on May 11, 2026
Posted by: MysticalChoco
[This review was collected as part of a promotion.] I use my phone for everything. I also find galaxy AI to be intuitive and fast. I hope they continue to support it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S series has been the best andriod for me
on May 11, 2026
Posted by: Fairymom
[This review was collected as part of a promotion.] I've always loved the samsung s series since the first one I've ever owned. They just keep getting better from the amazing cameras to the Galaxy AI which I never thought Id have much use for but I've been proven wrong.. I will never go with another andriod brand!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The phone is slow and sluggish poor battery life.
on May 11, 2026
Posted by: Anonymous
from Birmingham Alabama
Expertise:Expert
Verified Purchase:Yes
The operating system is slow and sluggish. I have put the majority of my applications in deep sleep mode, and my battery is still draining at an alarming rate. I wish I have kept my S20, my battery life was extremely good.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R Team, May 11, 2026
Hi Mary Sullens, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you resolve the frustrations you mention to help you have the best possible experience with your device. We have provided links to articles to help you maximize the battery life and speed of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if these matters continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy s25 ultra is the ultimate smartphone
on May 11, 2026
Posted by: DexjustDex
[This review was collected as part of a promotion.] This is the smartphone that offers more than just good looks and smooth experience. The functionality was through to a detail, including things like local processing if you prefer to not share you data as much. This allows for better security and privacy and very easy to navigate. Apart from security, the hardware is top tier offering great cameras that are capable of shooting shorts, music videos, etc while the processor and memory allows for a seamless experience editing. The S pen isn't used as much but is nice addition for when you need to touch up the smaller details. Overall, the phone has been a reliable piece of technology that has followed me through in many different areas and has been a great companion. The Galaxy AI is nice addition that translates into more than just helping with processing. It offers great call screening as one of the perks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on May 11, 2026
Posted by: GalaxySpecLover
[This review was collected as part of a promotion.] I switched to Samsung galaxy in 2017 and haven't looked back. The camera specs stood out to me in the beginning, especially after having my son. The Galaxy AI is helpful in every aspect of life from things at work to home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best battery life and photo c
on May 9, 2026
Posted by: HappyHam
[This review was collected as part of a promotion.] This phone is amazing. Galaxy AI does not disappoint. It literally takes the best pictures in any environment. I can do so many thinga when it comes to esiting my photos and the option to enhance if need be produces the hughest quality. The personalization capabilities are unmatched, so you know the phone is yours. From dancing pictures of your photos when they text you, to picture in picture recording, I can literally do anything my heart desires on this phone. There has not been one thing that I have attempted to do and could not. This fone is AMAZING!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I've owned
on May 9, 2026
Posted by: GalaxyVibes
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has honestly exceeded my expectations. The screen quality is amazing, the phone runs extremely smooth, and the battery life easily gets me through my day. I use my phone for work, school, streaming, social media, photos, and staying organized, and it handles everything without slowing down.
The camera quality is one of my favorite features. Pictures come out clear, detailed, and vibrant whether I’m taking photos during the day or at night. The zoom is impressive, and videos look very professional.
I also really enjoy the Galaxy AI features. They make everyday tasks faster and more convenient, especially when searching, editing photos, organizing information, and multitasking. The phone feels smart, responsive, and designed to make life easier.
The S Pen is another great feature that helps with notes, quick ideas, and productivity throughout the day. Overall, this phone feels premium in every way. Samsung really did an excellent job with the Galaxy S25 Ultra, and I would definitely recommend it to anyone looking for a powerful, reliable, and high-quality device.
The camera quality is one of my favorite features. Pictures come out clear, detailed, and vibrant whether I’m taking photos during the day or at night. The zoom is impressive, and videos look very professional.
I also really enjoy the Galaxy AI features. They make everyday tasks faster and more convenient, especially when searching, editing photos, organizing information, and multitasking. The phone feels smart, responsive, and designed to make life easier.
The S Pen is another great feature that helps with notes, quick ideas, and productivity throughout the day. Overall, this phone feels premium in every way. Samsung really did an excellent job with the Galaxy S25 Ultra, and I would definitely recommend it to anyone looking for a powerful, reliable, and high-quality device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25ULTRA phone
on May 9, 2026
Posted by: Jessica
[This review was collected as part of a promotion.] Good camera. Good to use Microsoft software specially for school projects.
Value
5
Written by a customer while visiting Samsung US