Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Best phone I ever, have
on May 13, 2026
Posted by: cristhianr89
[This review was collected as part of a promotion.] Artificial intelligence Galaxy AI has helped me enhance images, conduct more detailed searches, and even with work-related tasks.
The optimization of the operating system makes day-to-day use very comfortable.
The optimization of the operating system makes day-to-day use very comfortable.
Value
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi there Cristhianr89, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are finding this device to be so amazing, and that Galaxy AI has been so helpful for a range of daily tasks. Please, don't hesitate to reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The product has amazing features and hardware
on May 13, 2026
Posted by: Jerminator117
[This review was collected as part of a promotion.] Galaxy AI has been a lot of help during my everyday life as well as work life. It is amazing the different ways in wimhich it can be used as forms of entertainment, fun and productivity.
Value
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi there Jerminator117, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that Galaxy AI has been such a valuable tool to many daily tasks both personal and professional. We have provided a link to the complete manual to help you with additional capabilities and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the waterproof feature! Camera functions and
on May 13, 2026
Posted by: Khark1986
[This review was collected as part of a promotion.] Galaxies AI is a very handy feature! Overall a great device
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey Khark1986, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with your device, and that Galaxy AI has been so helpful to you every day. We have provided a link to the complete manual for your device to help you maximize your experience, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a unit!!!
on May 12, 2026
Posted by: Jairambe
[This review was collected as part of a promotion.] So this is my first android phone in about 12 years and i can honestly say that this is the best phone ive ever had. What i like about samsung and this phone is that I am able to customize and make changes to anything I desire. The Galaxy AI is honestly the most advanced AI I've ever seen especially after the one ui 8.5 update. Bixby has improved significantly and I can say that i will be using it more often. The camera is my favorite part because first of al the quality is insane on the rear cameras and also I like that I have the option to switch from different megapixels. This interests me a lot because there are sometimes where is dark outside and I need to go to the 12 megapixel lens and if there is a lot of light I can use the 50 or 200 megapixel lens. I will say the integration of the 24 MP lens on the s26 ultra is perfect for photos at any time and ive been thinking about buying the s26 ultra. I am hoping I win this so I can purchase the s26 ultra and maybe some of the new buds pro's. Thank you.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey Jairambe, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that your transition to this different operating system has been easy and enjoyable for you. We have provided a link to the complete manual for your device to help you fully explore and align your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Premium Smartphone Experience
on May 12, 2026
Posted by: JujuVapes92
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily one of the best smartphones I’ve ever used. The performance is incredibly fast and smooth thanks to the Snapdragon 8 Elite processor, and the 6.9-inch display is absolutely stunning with vibrant colors and amazing brightness. The camera system is outstanding — photos come out sharp, detailed, and professional-looking in almost any lighting condition. Battery life easily lasts all day, even with heavy use, and the S Pen is still a fantastic bonus for productivity and creativity.
What really stands out is how polished the overall experience feels. Samsung’s One UI is clean and responsive. The S25Ultra is packed with useful Galaxy AI features that actually improve everyday use. The phone feels premium in every way, from the titanium build quality to the smooth performance while gaming, multitasking, or editing photos and videos. Samsung also promises long-term software support, which makes this phone feel like a great investment for years to come.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey JujuVapes92, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this to be one of the best devices you've ever had, and that you are loving the ease of use, and additional of Galaxy AI that have been such a benefit to your life every day. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I just lost my phone. features got it back.
on May 12, 2026
Posted by: Mrzy2026
[This review was collected as part of a promotion.] I have just lost my Samsung galaxy s25 ultra. With my watch ultra I asked the galaxy AI for help. GALAXY AI voice was very relaxing in my time of stress. Galaxy AI made me feel like I had someone on my side. Reminding me of the security features that will help me lock ,track my Samsung s25 ultra as well as leave a message for whoever finds my phone to contact me at another number. My watch ultra did a great job at contacting to my lost phone so I would be able to receive important notification allowing me to not miss a thing until I retrieve my phone. Sure enough I got a phone call from someone that has found my phone and I'm on my way to pick it up now. I'm so grateful of the smart features like find my phone, galaxy AI to help me navigate and so seamless communication between my Samsung devices.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey there Mrzy2026, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that although you were experiencing something very distressing when you lost your device, that you were able to use the amazing capabilities of your devices to locate your phone, and that you are having a great experience with your phone overall. Please, reach out to us again in the future if any questions come up about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I have never been so happier with a phone device.
on May 12, 2026
Posted by: Rue2here
[This review was collected as part of a promotion.] For a long time, purchasing samsung's phone was my dream, specifically S series. And this dream is my hands now.
Needless to say, that this device hasn't disappointed me. There so many good features about this device. Some, I am still exploring.
For the starters, I want to mention the camera. Fantastic quality, insane zoom, doesn't disappoint in night time either.
Display is obviously the best part of samsung phones. Super bright antireflective display.
Audio quality is good too.
But one thing that really makes me love this device is galaxy AI. How easy it makes up searching things for me, especially as someone who doesn't have that much time and needs efficiency.
Battery life is amazing too. I use my phone alot and it powers through whole day, sometimes for more than a day.
I can talk for hours about this device but I am gonna conclude my review here.
Needless to say, that this device hasn't disappointed me. There so many good features about this device. Some, I am still exploring.
For the starters, I want to mention the camera. Fantastic quality, insane zoom, doesn't disappoint in night time either.
Display is obviously the best part of samsung phones. Super bright antireflective display.
Audio quality is good too.
But one thing that really makes me love this device is galaxy AI. How easy it makes up searching things for me, especially as someone who doesn't have that much time and needs efficiency.
Battery life is amazing too. I use my phone alot and it powers through whole day, sometimes for more than a day.
I can talk for hours about this device but I am gonna conclude my review here.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Keeps me organized and easy to use.
on May 12, 2026
Posted by: Prettypink
[This review was collected as part of a promotion.] I use my Samsung galaxy s25 ultra for everyday use. I keeps me organized with my school and work schedule and I use my AI and bixby to help me just by my voice. My phone has long battery life and fast charging. I would recommend I give it a 10 out of 10.
Value
5
Written by a customer while visiting Samsung US