Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,205 Reviews)
Rating breakdown 27,205 reviews
5 Stars
23,322
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Great Product
on May 19, 2026
Posted by: QueenB
[This review was collected as part of a promotion.] I will never switch to any other phone! Android,galaxy user for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not enough of an upgrade
on May 19, 2026
Posted by: Hard2hateSamsung
[This review was collected as part of a promotion.] I previously had an s24 Ultra, having the s25 Ultra I didn't see a huge jump in comparison for the price of a new phone. Other than it feeling a bit lighter I should have just stayed with the s24 Ultra.
Value
3
Response from Samsung USBy R&R Team, May 20, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to feel that you've made a good investment in a new device that is exciting to use every day. We have provided a link to the complete manual for your device to help you discover all of the changes to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Needs consumer control
on May 19, 2026
Posted by: Alwaysasamsunguser
[This review was collected as part of a promotion.] I don't like the fact that I can't group my apps i ons into folders nor the fact the main screen can't be changed and are locked in. However, some of the affects of software is nice. It just needs to be met in the middle where I can decide what my set of apps look like to the running software.
Value
3
Response from Samsung USBy R&R Team, May 20, 2026
Hey there Alwaysasamsunguser, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that there are aspects of your device that you enjoy using every day. We have provided a link to the complete manual for your device to help you best customize your device to your preferences. We have also shared a link to the Samsung Support Team if you have questions, or believe your device is not operating as intended. We appreciat you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 19, 2026
Posted by: Picturetaker
[This review was collected as part of a promotion.] Great phone I use it for work to take pictures with the phone takes great pictures and Galaxy Ai helps with suggestions and adding tasks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 samsung ultra the best phone for me.
on May 19, 2026
Posted by: Shahidullah
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a massive, uncompromising powerhouse of a device. It is engineered specifically for power users, demanding mobile gamers, and mobile photographers who want the absolute maximum hardware specification possible in a modern smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about this phone is great in every wa
on May 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] An Absolute Powerhouse for My Daily Routine Upgrading to the Samsung Galaxy S25 Ultra has completely transformed my daily routine. As someone who demands a lot from a smartphone, this device delivers on every front, from intense workouts to unwinding at home.
The performance is incredibly smooth, which makes tracking my heavy lifting sessions and fitness goals effortless. When I'm relaxing, the massive, crystal-clear screen provides an unmatched viewing experience for streaming my favorite sports, catching up on WWE matches, or watching high-octane shows. The battery life easily keeps up with a packed schedule of work, entertainment, and browsing without ever giving me low-battery anxiety.
The camera system is an absolute standout, capturing stunningly crisp photos and videos with incredible detail, even in challenging lighting. A massive game-changer has been the Galaxy AI features, which seamlessly handle tasks like voice typing, smart photo editing, and quick searches, saving me valuable time every day.
Whether I am streaming content, managing a busy day, or just capturing life's moments, the S25 Ultra handles it all flawlessly. It is easily the best tech investment I've made in years. See how clear the photo is i have taken i have attached.
The performance is incredibly smooth, which makes tracking my heavy lifting sessions and fitness goals effortless. When I'm relaxing, the massive, crystal-clear screen provides an unmatched viewing experience for streaming my favorite sports, catching up on WWE matches, or watching high-octane shows. The battery life easily keeps up with a packed schedule of work, entertainment, and browsing without ever giving me low-battery anxiety.
The camera system is an absolute standout, capturing stunningly crisp photos and videos with incredible detail, even in challenging lighting. A massive game-changer has been the Galaxy AI features, which seamlessly handle tasks like voice typing, smart photo editing, and quick searches, saving me valuable time every day.
Whether I am streaming content, managing a busy day, or just capturing life's moments, the S25 Ultra handles it all flawlessly. It is easily the best tech investment I've made in years. See how clear the photo is i have taken i have attached.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra the best phone for me.
on May 19, 2026
Posted by: Shahidullah
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a massive, uncompromising powerhouse of a device. It is engineered specifically for power users, demanding mobile gamers, and mobile photographers who want the absolute maximum hardware specification possible in a modern smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on May 19, 2026
Posted by: Jjbffbug
[This review was collected as part of a promotion.] I have had my phone for about 1 years, and im so glad I got it. The camera is better then any of my other phones and I also enjoy Galaxy AI. If your thinking of getting a new phone, this is the one to buy.
Value
5
Written by a customer while visiting Samsung US