Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,204 Reviews)
Rating breakdown 27,204 reviews
5 Stars
23,321
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Best phone
on May 21, 2026
Posted by: Shadow
[This review was collected as part of a promotion.] This phone it's been amazing it super quick and easy to use everyday it's like having a mini pc in your pocket
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Favorite Phone! An S25U Experience
on May 21, 2026
Posted by: Beckobeck
[This review was collected as part of a promotion.] I really like almost everything about the Galaxy S25 Ultra. The phone feels extremely polished and premium, and Samsung clearly aimed to make it a refined flagship.
One of my favorite parts is the titanium frame. It gives the phone a more expensive feel in the hand and adds impressive durability. The build quality overall is excellent and makes the device feel very solid.
Galaxy AI is another highlight, especially for photo editing. The AI tools are actually useful and make it easy to remove objects or quickly clean up photos without needing another app.
My main issue with the phone is the camera optimization and color processing. Photos tend to come out noticeably cooler, which sometimes gives them a slightly unnatural vibe. While you can adjust the settings to warm the colors a bit, it still doesn’t quite match the natural warmth I got from my S22 Ultra, although this isn't a dealbreaker. The camera quality is visibly top notch!
I also miss the Bluetooth functionality in the S Pen. Being able to use it as a remote shutter for photos was genuinely useful, especially for group pictures or when the phone was set up at a distance.
Overall, the S25 Ultra is still an excellent phone with premium build quality and very useful AI features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This cellphone has everything I need.
on May 21, 2026
Posted by: Lirapajarina09
[This review was collected as part of a promotion.] The Photo and video quality is awesome. I was thinking on trade with the Samsung S26 ultra but I change my mind. I going to keep my Samsung Ultra 25. Galaxy AI excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as I had hoped
on May 21, 2026
Posted by: Sandrah
[This review was collected as part of a promotion.] I had the note 20 ultra feel like it HD better soft ware then the s25 ultra but I do feel like my hardware is significantly sturdier.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hey there Sandrah, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the enhanced durability of your device. We know it can take time to adjust to the changes made in software when you are upgrading to a new device. We have provided a link to the complete manual for your device to help you fully discover your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent well rounded smartphone
on May 21, 2026
Posted by: Phoneguy
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra and it’s easily one of the most fun premium phones I’ve used. The design feels sleek and solid in hand, but what really stands out is how enjoyable the overall experience is compared to many other high-end phones that can feel a bit too similar.
One of my favorite parts of the phone is Galaxy AI. The Galaxy AI features are top notch and actually useful in everyday life. I use Galaxy AI for things like writing assistance, summarizing notes, and improving messages before sending them. It helps save time and makes communication smoother, especially when I’m responding to emails or organizing ideas for work. The AI tools also feel fast and seamless, which makes them easy to rely on throughout the day.
In my daily routine, I use the S25 Ultra for streaming shows, watching sports highlights, and YouTube, and the large display makes everything look vibrant and immersive. It’s also great for gaming since performance is smooth and responsive.
I also rely on it heavily for work—checking emails, reviewing documents, and staying organized. The combination of performance, display quality, and Galaxy AI makes it both a powerful productivity tool and a great entertainment device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Large and in charge
on May 21, 2026
Posted by: Kirakira8
[This review was collected as part of a promotion.] My new Galaxy s25 ultra is so big it fits in my hand well I have a magnetic case and it makes driving and working so much easier. The picture quality is top notch it's quick and I use AI all day whether it's personal messages notes to myself work college dissertations I use this AI for everything. It may as well be my best friend in my pocket. And then I have a stylus I can pull it out and draw jot notes absolutely amazing. I take photographs to watch the progression of my salt water tank photographs of my Sphinx cat my carnivorous plant gardens and I can get those really close close small details there's just nothing that compares.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is great with circle to search
on May 21, 2026
Posted by: Spurzman
[This review was collected as part of a promotion.] I love the phone the ai and the now brief always love Samsung there screen are great especially the anti reflected on the screen the picture are great with ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone with great AI function
on May 21, 2026
Posted by: PRODIGY310
[This review was collected as part of a promotion.] The phone is super amazing and the Gemini AI integrated app is amazing definitely on par with some of the top AI apps on the market camera as always top tier
Value
5
Written by a customer while visiting Samsung US