Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,178 Reviews)
Rating breakdown 27,178 reviews
5 Stars
23,301
4 Stars
3,011
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Amazing phone!
on June 29, 2026
Posted by: Reynman
[This review was collected as part of a promotion.] This phone has been incredible. I decided to write a book and Galaxy AI has helped with punctuation issues and run on sentences. My children also love the drawing features. They love the little coloring books and everything that comes with it. The camera is incredible and takes absolutely awesome photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great version of the Galaxy series
on June 29, 2026
Posted by: Valphein
[This review was collected as part of a promotion.] Easy to use and adaptive AI. Best phone for photos I've ever had. Great workhorse of a phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI integration works!
on June 29, 2026
Posted by: Kirk12
[This review was collected as part of a promotion.] Galaxy AI integration works great, need to be able to launch via a command, I'm sure it will improve with time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
+ software - screen sensitivity
on June 29, 2026
Posted by: Weswes21
[This review was collected as part of a promotion.] All in all, the phone is just like all previous flagships of the galaxy s series. A highly functional phone that does more than I could ever utilize. I am normally completely satisfied with the functionality of the phones. Unfortunately, this time around I'm running into constant issues with my phone dialling emergency services in my pocket. I've turned down sensitivity, have a privacy screen protector which in the past has required me to turn up the density because it would not unlock with biometrics unless I turned the screen on. This time though, aside from turning screen wake up completely off, my phone calls 911 numerous times a day. I don't know if it's the new screen design without the curved edges or what but this is the most frustrating thing I've ever dealt with in a phone. I've highly considered switching over to the pixel as I mainly use googles messaging m, contacts and phone apps. But I really like the over phones look, feel and durability. Hoping with the new s26 built in privacy screen it will solve this problem otherwise I may have to switch over....
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hey Weswes21, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how distressing it can be when your device is activating emergency calling without prompt. We have provided a link to the Samsung Support Team to assist you with this experience, and review any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
the phone has good features. older models are bett
on June 29, 2026
Posted by: knox506
[This review was collected as part of a promotion.] I prefer my 23ultra over the 25ultra. The 25ultra stylist has no features, unlike my 23 ultra where I can use it to take pictures and video without having to be at my phone.
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hey there Knox506, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device has been changed and features you have enjoyed have been removed or changed. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also shared a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera shutter. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product has a great camera
on June 29, 2026
Posted by: KitaB123
[This review was collected as part of a promotion.] My Galaxy is great I love the Quality of my photos.
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hey KitaB123, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to know that you are having a great experience with your device, and that the camera has been such a fun feature to use. We have provided a link to the complete manual to help you maximize your experience and fully explore the enhanced capabilities. We have also provided a link to the Samsung Support Team to assist you further if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beat phone ever
on June 29, 2026
Posted by: CourtM
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra for gaming, streaming, and work, and it's handled everything I've thrown at it with ease. Games run incredibly smoothly with responsive performance and great graphics, while streaming movies and shows looks fantastic thanks to the bright, vibrant display and excellent speakers.
For work, the Galaxy S25 Ultra has made it easy to stay productive. I can quickly switch between apps, join video meetings, answer emails, and edit documents without any lag.
One feature I use almost every day is Galaxy AI. The AI-powered Writing Assist helps me rewrite emails and messages so they sound more polished and professional, which saves time and makes communication much easier.
The battery easily gets me through a busy day, and the cameras consistently take sharp, detailed photos in different lighting conditions. Overall, the Galaxy S25 delivers an excellent balance of performance, productivity, and entertainment, making it a smartphone I'd confidently recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra
on June 29, 2026
Posted by: 12thman
[This review was collected as part of a promotion.] My S25 ultra is amazing i love it ! It can do so much and has so many options. The Galaxy AI is mind blowing , so many tools it can use to help you have a little fun with all diffrent kinds of activities or get your research on, or a simple conversation like its a real person ( AI is not a real person always remind yourself this !) .The camera quality is top notch ive been sharing photos and get lots of comment on how good the pictures are ! I recommend this phone 110% !
Value
5
Written by a customer while visiting Samsung US